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Mercedes-Benz of Richmond
Henrico, VA
936 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
August 04, 2023
We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we allow shuttle driver take us to a restaurant and bring us back afterwards. We were continuously given updates on how far and how well the service was going. The courtesy at the location has improved greatly. More
by icky622
Employees Worked With
J.D. Martz, another guy, and the courtesy driver
July 26, 2023
I currently have a Mercedes Benz dealership literally down the street from where I live.and choose not to purchase from them. In my opinion Mercedes Benz of Richmond was the best place to purchase my veh down the street from where I live.and choose not to purchase from them. In my opinion Mercedes Benz of Richmond was the best place to purchase my vehicle. I am 50 miles away from this dealership but had a feeling they would be the best one for customer service,financing and delivery. Check them out! Ask for Matt Ward More
by Tea
Employees Worked With
Matt Ward
July 03, 2023
Michael Stotler was superb. Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple p Great customer service, professional, responsive, and gracious. Additionally, the entire team at MB of Richmond was fabulous. A seamless and simple process! More
by ericcioffi
Employees Worked With
Michael Stotler
June 24, 2023
Price for installing battery insane even for a dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. dealership. Have to bring vehicle back to get alignment fixed. Service writer professional and knowledgeable. More
by tdaniel338
Employees Worked With
Steven Hunnewell
