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Mercedes-Benz of Richmond
Henrico, VA
936 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 936 reviews
December 04, 2024
I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. More
by masoshell
Employees Worked With
Steven Hunnewell
November 27, 2024
Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. More
by tamikahonda
November 24, 2024
I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk. More
by adbritt7
Employees Worked With
November 19, 2024
The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More
by trwilliams94
Employees Worked With
October 31, 2024
James Cousins is a great person; he was very helpful and patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for h patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for having James on your team and I highly recommend him to all my friends. More
by jimmy105245
Employees Worked With
James Cousins
October 31, 2024
Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More
by ronaldacooper76
October 26, 2024
Steve and the team were terrific. Very professional and great communication. Apparently I have to type more just to submit the above..... Very professional and great communication. Apparently I have to type more just to submit the above..... More
by ndcrosby@aol.com
Employees Worked With
Steve was terrific.
October 17, 2024
Exceptional service in and out the door. My assigned service manager was attentive to my service requests throughout my scheduled appointment. My assigned service manager was attentive to my service requests throughout my scheduled appointment. More
by Bruce
Employees Worked With
Steven Powers
October 15, 2024
Had an ongoing issue which was resolved in a timely manner. Kept me apprised of the work manner. Kept me apprised of the work More
by AQuinn58
