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Mercedes-Benz of Reno - Service Center

Reno, NV

3.9
269 Reviews

269 Reviews of Mercedes-Benz of Reno - Service Center

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May 17, 2023

I received excellent service, a warm welcome and a wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. More

by lindaclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean - service manager
May 19, 2023 -

Mercedes-Benz of Reno responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 16, 2023

Will Goodpasture, my service representative was amazing! I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service More

by JTDONOVAN5904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
May 19, 2023 -

Mercedes-Benz of Reno responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

May 12, 2023

Service was good. But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bouthiller
May 16, 2023 -

Mercedes-Benz of Reno responded

Hi Bob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

May 12, 2023

Sean was great, very helpful with my SL. I will ne nack to see him. More

by jayshort1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 16, 2023 -

Mercedes-Benz of Reno responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

May 11, 2023

The personal service I have enjoyed at the Reno MB is amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. More

by Brad59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodsmith
May 15, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 08, 2023

Service had all the part needed to service my civic. They explained everything that was checked on my car. It was cool ! Thanks More

by Rack228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bouthiller
May 11, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 08, 2023

The facility is new and clean. Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My se More

by Roger Belcourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
May 10, 2023 -

Mercedes-Benz of Reno responded

Roger, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 04, 2023

Sales department (Dave Rowe) is great. Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten hi More

by monir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Rowe and service manager, don’t remember his name
May 07, 2023 -

Mercedes-Benz of Reno responded

Hi Monir, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! If you need more help, our team is available to talk -- safe travels!

May 03, 2023

Will is amazing and always there to help out in any situation and give advice More

by Nikkiharris1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
May 07, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 28, 2023

Williajm was so informative. This waas the third visit to Mercedes and he by far, was the best. More

by lanisilva112515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willaim
May 01, 2023 -

Mercedes-Benz of Reno responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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