Mercedes-Benz of Reno - Service Center
Reno, NV
269 Reviews of Mercedes-Benz of Reno - Service Center
I received excellent service, a warm welcome and a wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. wonderful, friendly service manager. Not only that, but the arrangement for a ride was stellar. More
Will Goodpasture, my service representative was amazing! I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service I showed up with a dead battery and no appointment near closing time. He was fast, efficient and even helpful in scheduling my maintenance service while the car was at the dealership. He called me when my car was ready for pickup and had it waiting For me. He deserves 5star plus rating! More
Service was good. But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price But I was told when i made the reservation at the call center that they couldn't guaranty a loaner car. I feel that was unacceptable for the price point of my 2021 GLE53. the service provider advised me that in the future i should call him directly and he would ensure a loaner is available. The call center should have advised me of that. I waited over 4 hours for my car to be service. More
The personal service I have enjoyed at the Reno MB is amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. amazing and appreciated. My new service advisor Will is responsive, available and progressional. I am very pleased as a 25 year MB customer. More
The facility is new and clean. Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My se Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My service advisor was Will Goodpasture. He did an excellent job of informing me of needed service and did so in a very pleasant way. He is a keeper. The service quality is consistently excellent, but is very pricey. More
Sales department (Dave Rowe) is great. Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten hi Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten his name, worked with him in April) was outstanding. Professional, courteous, responsive, knowledgeable and a good communicator. More