Mercedes-Benz of Reno - Service Center

I had a good experience this time. Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the Things have definitely improved. I’m glad to see my ADA suggestion was listened to. I wish an accessible table was available in the food area of the break room. As a disabled person that’s important. Keep up the good work!! More

I had my car serviced yesterday. Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained t Sean, my new service advisor, was amazing. He took the time to demonstrate a couple of features on my car which I had questions about. He explained the service process and found me a loaner, as having a car is critical to my business. And he communicated regularly with me, both before and during my day of service. It was a pleasure working with him. I hope he continues to work at MCBZ long into the future. He’s a 10! More

have been going to them since they opened; purchased my car from them; always get good service car from them; always get good service More

Again, very professional staff and exceptional service. I have never been disappointed in my interaction with the people at Mercedes-Benz of Reno. I have never been disappointed in my interaction with the people at Mercedes-Benz of Reno. More

Excellent service advisor. Seamless process. Appointment on time took less time than expected ! Highly recommend Seamless process. Appointment on time took less time than expected ! Highly recommend More

By appointment dropped off vehicle for a recall (brake pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes d pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes done for $1700.00 but no news of finding about recall or Transmission. Waited 8 days to call and left a message. Received a call stating vehicle has been ready for pickup since Jun.02nd. Recall is done. NO repair needed. (Booster is in good condition). Transmission was not diagnosed. Asked Sean again to diagnose the transmission and waited for his call. He did not call back. Finally, after two days of waiting I went to pick up my vehicle on Jun.10th before end of the day and found vehicle was totally dead, it would not even unlock. They kept my vehicle for 11 days for NOTHING but hassle. More

I brought my 2013 G63 in for an engine light for an emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It' emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It's now June 8, 2023, and the dealership is basically letting my vehicle sit in the back. 4 months and running! So frustrating! The management does not seem to care. More

Excellent service Service representative was very helpful and knowledgeable. Service was performed in timely fashion helpful and knowledgeable. Service was performed in timely fashion More

Mercedes is making big improvements in the quality and availability of care for Sprinter style camper vans. availability of care for Sprinter style camper vans. More

Assessed work to be completed correctly- provided transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my d transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my departure. More