Mercedes-Benz of Reno - Service Center

I am very well pleased with my last visit! It was the best one that I have had since Joe Castleberry was there. It was the best one that I have had since Joe Castleberry was there. More

I was very impressed with the quality of the service I recieved. This has become my go to dealership recieved. This has become my go to dealership More

My car has been in several times for the same issue. This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad smell to it. I love the car, the salesman who sold me the car was great, however, I have yet to have a positive experience with the service dept. My car is never ready same day, there is never a loaner available and this is now the second time the issues it went in for weren't fixed. They seem understaffed. Which is hard and I have tried to take that into account, however, I've had the car two years and every time has been a hurdle with service. More

Scheduling the appointment was quick and easy. The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate given. More

The dealership was short on mechanics to check the engine light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. More

great customer service. ..accurate estimate and timely repairs. The service staff had a great attitude. ..accurate estimate and timely repairs. The service staff had a great attitude. More

Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days. She was professional and upbeat and very capable. Those qualities are rare theses days. More

We have had 3 cars serviced (and bought 2 here) and always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say and any concerns. More

There is nothing wrong with this dealership. The only problem is their family style service is no longer in place. The only problem is their family style service is no longer in place. More

Terrible experience. Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, en Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, ended up paying it. Called him while repair were being performed ( took 5 phones calls, called two days in a row, left voicemail etc…) and asked for the replaced parts to be returned to me (the rim and the tires) When picking up the car, they gave me the rim but discarded the tires! Even though the non damaged tire was at least 7/32” Common sense would want you to call the customer? This was a good tire?! Talked to the manager (Derrick) via email and after mentioning the law, NRS 487.6883, they both totally ghosted me and offered no solutions. They are lucky I am very busy and do not have time to turn this into a small claim. More