Mercedes-Benz of Reno - Service Center

I have to speak highly of Delaney in service. She went above and beyond. She's my gal for sure. Have been coming to your dealership for several years and will continue to do so. That girl deserve She went above and beyond. She's my gal for sure. Have been coming to your dealership for several years and will continue to do so. That girl deserves a raise and promotion. Thank You Delaney, Lavon Conklin Wilson More

Competent, good communication, did more than they needed to, charges seemed appropriate, late hours offered for drop off and pickup to, charges seemed appropriate, late hours offered for drop off and pickup More

I am very well pleased with my last visit! It was the best one that I have had since Joe Castleberry was there. It was the best one that I have had since Joe Castleberry was there. More

I was very impressed with the quality of the service I recieved. This has become my go to dealership recieved. This has become my go to dealership More

My car has been in several times for the same issue. This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad smell to it. I love the car, the salesman who sold me the car was great, however, I have yet to have a positive experience with the service dept. My car is never ready same day, there is never a loaner available and this is now the second time the issues it went in for weren't fixed. They seem understaffed. Which is hard and I have tried to take that into account, however, I've had the car two years and every time has been a hurdle with service. More

Scheduling the appointment was quick and easy. The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate given. More

The dealership was short on mechanics to check the engine light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. More

great customer service. ..accurate estimate and timely repairs. The service staff had a great attitude. ..accurate estimate and timely repairs. The service staff had a great attitude. More

Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days. She was professional and upbeat and very capable. Those qualities are rare theses days. More

We have had 3 cars serviced (and bought 2 here) and always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say and any concerns. More