Mercedes-Benz of Reno - Service Center

Very helpful service on a Saturday afternoon - I drove in without an appointment after a message appeared on dashboard regarding a malfunctioning battery. They quickly assessed the problem and replaced the without an appointment after a message appeared on dashboard regarding a malfunctioning battery. They quickly assessed the problem and replaced the battery. More

No returned call, charged for transmission check and test drive. drive. More

Made appt for passenger air bag replacement under a recall in June, had to reschedule due to business travel, made another appt for July 26, received a text from MB confirming my July 26 appt, on July recall in June, had to reschedule due to business travel, made another appt for July 26, received a text from MB confirming my July 26 appt, on July 25. When I show up at 7:20 AM on July 26, I'm told "there's no appt for you in the system" SA tells me he will get me in today, and " I should be out by lunch". I took time off work for this, at 1:45 PM SA tells me car is ready. Steering wheel is dirty with who knows what and there are dirty hand prints on the inside on the windshield. They may have washed the outside of the car, I don't know. This is NOT the first time I've had an unsatisfactory experience with MB Reno. Since you asked for a rating, the last six of my VIN are 208574, Takata Airbag recall, July 26. Contact me for more "ratings" More

The absolute worst service department you will ever experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a hu experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a huge company and many layers of nonsense and empty promises. Again, horrible experience and would not recommend them to my enemies. More

Had a leak in my rear differential caused by a tire dealer, were traveling and a long way from home. Mercedes took me in as a walk-in and fixed the problem in one day by wedging me in to their schedule dealer, were traveling and a long way from home. Mercedes took me in as a walk-in and fixed the problem in one day by wedging me in to their schedule. First class operation. More

So gratifying to go into a Mercedes dealership with a problem when you’re traveling and they don’t tell you to come back in 10 days! We had a serious mechanical problem (leak in rear differential caused problem when you’re traveling and they don’t tell you to come back in 10 days! We had a serious mechanical problem (leak in rear differential caused by others) and they wedged us in, took care of the problem in a day. Great dealership, great service writers (Nitu), quality care. More

Only go because kwanny wu is there; he is the best of the best and all my associates would agree; the downfall now with the service is that you don’t provide transportation for service customers; you would t best and all my associates would agree; the downfall now with the service is that you don’t provide transportation for service customers; you would think the price of parts and labor you could at least provide a shuttle service; snd not have the customer pay for uber or Lyft or get their own transportation; people have a higher end car because they expect the utmost in everything; mbz as a corporation makes enough money that you can do that; shame on you! More

Took 6weeks to get appointment. Only available appointment was 7am. Waited 2 hours in freezing cold and 30 minutes outside in poor air quality with asthma appointment was 7am. Waited 2 hours in freezing cold and 30 minutes outside in poor air quality with asthma More

We would have been lost without Javier! We are older and really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with al really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with all the many features before we left. By far, the best tech support we have received with a new car purchase! More

Took my 2012 ML 350 Blutec in for emissions recall service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week thei service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week their Service manager “Kwanny”, denied the service done caused the issue even though service advisor said they’d look further after service manager returned. Service manager said he’d escalate, but to date has not advised. More