Mercedes-Benz of Reno - Service Center

Brandon processed the paperwork and kept me informed of progress. Was pleasantly surprised that service was completed sooner than expected. I was not aware that wiper blades would be replaced as I would progress. Was pleasantly surprised that service was completed sooner than expected. I was not aware that wiper blades would be replaced as I would have said something since I had just replaced them. Would have been nice if I was given the "used' blades. More

It is comforting to have an auto service place where you know you vehicle is getting top service at a reasonable price. My 2013 ML350 went in for Service A recently and the service work was completed in un know you vehicle is getting top service at a reasonable price. My 2013 ML350 went in for Service A recently and the service work was completed in under 3 hours. I also received inspection reports on my brake pads and tires, This vehicle will keep on rolling for years to come. Thank you MB Reno. More

Great service. Friendly, efficient. The last time I had my car serviced, my experience was terrible. This visit was much improved. Friendly, efficient. The last time I had my car serviced, my experience was terrible. This visit was much improved. More

Excellent first service of my Mercedes’, prompt attentive staff and reliable shuttle service which my vehicle was serviced. staff and reliable shuttle service which my vehicle was serviced. More

9 AM appointment for 2-3 hour rear hatch problem Did not hear , called at 2:30 X 3, new answering service did nor ring advisor, went to Quany's voice mail. Finally got call back when left message that I wa hear , called at 2:30 X 3, new answering service did nor ring advisor, went to Quany's voice mail. Finally got call back when left message that I was going to come and pick up car! Car had not been repaired, told would be done next day. I understand workers problems, but not able to communicate is irresponsible! I have bought"5" mercedes from them since 2000 not sure will be a 6th. Dave Rowe is a great sales person, but his hands are tied in getting service done Really, Auto Nation needs to get act together. I have been buying Mercedes since 1972, maybe it is a time to change? More

Work done was exceptional. Would of liked to of known before it would take five days, when I called was told it would take a full day. I live 80 miles away, so it was a good th Would of liked to of known before it would take five days, when I called was told it would take a full day. I live 80 miles away, so it was a good thing my husband said to be safe he would follow me over. Service rider Craig was very friendly and professional. Once there he did say work would take 3 days or more if they had to order additional parts, which they did have too. More

Service appears to have been performed satisfactorily. Customer contact/ interaction was unsatifactory - couldn't get anyone to return calls until 4:30p of the 2nd day of service when it was ready to pick Customer contact/ interaction was unsatifactory - couldn't get anyone to return calls until 4:30p of the 2nd day of service when it was ready to pick up! More

Staff was great and a pleasure to work with. Did what they said they would do. Did what they said they would do. More

Excellent service and timely turnaround. The service department was very interested in expediting my new tires on my car. Thank you The service department was very interested in expediting my new tires on my car. Thank you More

Good Service.technician was very helpful. I would highly recommend the service department for any Mercedes service recommend the service department for any Mercedes service More