Mercedes-Benz of Reno - Service Center

I had my six months service last Friday I dropped my car at 7:15 am because my appointment is 7:40 am I asked the guy if my car is done before 3 pm because my husband is going to work before that , and he s at 7:15 am because my appointment is 7:40 am I asked the guy if my car is done before 3 pm because my husband is going to work before that , and he said Yes, then I called about 1:00 pm they said that is not done yet so told again that I need it before 3 pm then they said I call you back I will check your car he said so the guy called back and he said it’s gonna be done by 3:30 pm that’s what he said, and will give you a call he said but he didn’t give me a call back after that, so what I did I just go to Mercedez and pick up my car 5:20 pm because I was walking for a call back from the service department that they promise but I haven’t got any call to inform me that my car is done. What kind of service do they have? I’m expecting to get my car done before 1 pm because it’s just a check there’s no problem so I don’t know why? And making appointment too early is useless because their not doing your car by appointment time. In other dealer when I drop my car at Toyota the call after 2 hours my car is done. It should be like that . And Mercedez Benz is a luxury car so I was expecting that should have a good service than other dealership. So I got upset with the service. Thank you, Gloria and Paquito More

I was happy with the services and the car was nice and clean at pick-up. clean at pick-up. More

I purchased my first MBZ 5 years ago and continue to appreciate the Reno service department. Brandon Muhlenberg went above and beyond! appreciate the Reno service department. Brandon Muhlenberg went above and beyond! More

Excellent customer service . Thank you for taking great care of us and delivering me a very clean vehicle. Thank you for taking great care of us and delivering me a very clean vehicle. More

Service department was very professional and performed the needed repair in a very timely manner. I would highly recommend this Mercedes’ dealer and service department. Thank You the needed repair in a very timely manner. I would highly recommend this Mercedes’ dealer and service department. Thank You More

The service rep, Brandon, is excellent and the service tech was equally as good. I’ve been benefiting from this dealership for years and plan to benefit from their dealership for years to come. tech was equally as good. I’ve been benefiting from this dealership for years and plan to benefit from their dealership for years to come. More