Mercedes-Benz of Reno - Service Center

Very friendly people. I've had a variety of requests over the years and they've always been accommodative. Even in this tough environment, they are always looking for wa I've had a variety of requests over the years and they've always been accommodative. Even in this tough environment, they are always looking for ways to creatively stay in touch and keep me involved. More

Service rep was very courteous and knowledgeable. My car was ready as promised. The waiting area is clean and comfortable with complementary beverages and snacks. Over all a pleasant experience! My car was ready as promised. The waiting area is clean and comfortable with complementary beverages and snacks. Over all a pleasant experience! More

Extremely helpful and pleasant. Understaffed, but to be expected in todays labor market. Always enjoy Service Advisor Brandon Muhlenburg. Highly recommend Mercedes of Reno. Understaffed, but to be expected in todays labor market. Always enjoy Service Advisor Brandon Muhlenburg. Highly recommend Mercedes of Reno. More

Always great service. Fast, efficient and ready to discuss future needs and make recommendations, Our service advisor, Will, was very helpful and called with concerns befo Fast, efficient and ready to discuss future needs and make recommendations, Our service advisor, Will, was very helpful and called with concerns before we picked up the car. He spent time printing options and ordered a special part for the car. This creates trust, satisfaction and we're glad you're there to help us. More

Quickly found the problem, very fair prices, great customer service, “Quani” the Service manager was/Is fantastic customer service, “Quani” the Service manager was/Is fantastic More

Glad that Brandon Muhlenburg stepped in, he saved me 8 weeks of having to wait to get back on the schedule. Also gave me the right answer for the quick wear on the tires I needed. weeks of having to wait to get back on the schedule. Also gave me the right answer for the quick wear on the tires I needed. More

Knowledgeable and courteous staff. Excellent facility. Clean well appointed waiting room. Punctual. Kept me informed while my sprinter was being serviced. Excellent facility. Clean well appointed waiting room. Punctual. Kept me informed while my sprinter was being serviced. More

Never disappointed by this dealers service department. Brandon is the best service agent. Very timely and helpful. Brandon is the best service agent. Very timely and helpful. More

I brought my older ML320 in for an inspection, and was very impressed by the careful & thoughtful analysis given by your Staff. Thank you for your honesty & integrity. very impressed by the careful & thoughtful analysis given by your Staff. Thank you for your honesty & integrity. More

This service was for an emissions recall so there was no charge, hence the no answer on the price question. The vehicle was returned in the time frame promised and in spotless condition. Extra effort was charge, hence the no answer on the price question. The vehicle was returned in the time frame promised and in spotless condition. Extra effort was taken to return it to me, a one way trip of 30+ miles which was a great convenience to me. More