Mercedes-Benz of Reno - Service Center

Service reps are friendly, but the phone system is not user friendly. Difficult to get ahold of service rep. And not providing loaner cars is a huge inconvenience. It is also disappointing that they don’t user friendly. Difficult to get ahold of service rep. And not providing loaner cars is a huge inconvenience. It is also disappointing that they don’t wash the car unless you ask and then it’s only the outside. The Mercedes dealership I dealt with for years in henderson, nv did all those things. I bought a Mercedes for the service. Now it seems no different than buying a Toyota. More

The service staff at Reno Mercedes has always been excellent. My car has been serviced there for the last 10 years. The recent support from Brandon (Muhlenburg) was outstanding. In addition to normal excellent. My car has been serviced there for the last 10 years. The recent support from Brandon (Muhlenburg) was outstanding. In addition to normal periodic A service, Brandon and his crew traced down and fixed a pesky A/C problem that will now return comfort to the cab this year. I have total trust in this dealership. Brandon is sharp technically and he is very personable and friendly and he clearly and timely communicates what's going down. My 24 year-old ML320 is in good hands at Reno Mercedes.--Chuck More

Part failure on the road required help with no appointment and MB Reno had us in and out in less than three hours. appointment and MB Reno had us in and out in less than three hours. More

The communication with the Service Department was a little less than expected with a Mercedes Dealer. little less than expected with a Mercedes Dealer. More

Great service! Good to find a great place for my MZB to be serviced. My choice of future dealings regarding my car. Good to find a great place for my MZB to be serviced. My choice of future dealings regarding my car. More

Much improved service dept. On my previous visits I had the service rep from xxxx, but it seems they have a completely new staff now. Much more professional and welcoming, wha On my previous visits I had the service rep from xxxx, but it seems they have a completely new staff now. Much more professional and welcoming, what one would expect from a luxury vehicle dealer. I had started researching other dealers for my next purchase but I will continue with Mercedes now More

Service advisor was prompt and efficient. He explained everything. Service was completed in time promised and was washed beautifully. He explained everything. Service was completed in time promised and was washed beautifully. More

Gian was very helpful in educating me about trade-ins and financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars! financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars! More

I haven't yet experienced great service. I live at Lake Tahoe and called several times to get an appointment and finally had to stop in to the dealership to schedule because no one called m I live at Lake Tahoe and called several times to get an appointment and finally had to stop in to the dealership to schedule because no one called me back--after 3 calls. The total service time exceeded 5 hours, with a seasonal tire change. After being told the service was done and my car was being washed it was 40 minutes before I got the car back. My appt was at 8:20am and I did not leave before 1:30pm. I was told two of the techs had meetings that am and that caused delays. Wouldn't you limit appointments if two techs were not readily available? Moritz was great at recovering, but I believe he is leaving the company. More

Brandon was kind, professional and the service was wonderful as always. I’ve been a customer here since 2004. I buy from here and service my vehicles here. wonderful as always. I’ve been a customer here since 2004. I buy from here and service my vehicles here. More