Mercedes-Benz of Reno - Service Center

Seriously great customer service. The staff is really helpful, clear, and professional. My only issues were: 1) I went in to diagnose a wheel rattle (needed new shocks, no services The staff is really helpful, clear, and professional. My only issues were: 1) I went in to diagnose a wheel rattle (needed new shocks, no services performed) and my shocks were in even worse condition coming out. I can't even take a small neighborhood road bump anymore without it sounding like my car will break. It wasn't like that when I brought it in, so the mechanics did something during the time they had it to somehow worsen the issue. The rattle is still there, which I expected, but not for it to drive worse, especially when paying $240 for just a simple diagnosis. I fear any additional damage this might cause to my car until I can get it fixed. 2) I needed a recall service for my Smart Car (there's no Smart dealership in Reno) and they booked it without knowing they couldn't perform that service. Only Smart car dealerships can perform that kind of recall service. It would have been helpful to know that upon booking the appointment. More

I was very disappointed in the service from this upper class business. After making an appointment a couple of weeks in advance I did not expect my car to be at the shop for 3 weeks. Will, who was m class business. After making an appointment a couple of weeks in advance I did not expect my car to be at the shop for 3 weeks. Will, who was my advisor while my car was being serviced, was horrible with returning my nearly 18 phone calls and 6-7 voicemails. Will never called to inform me the status or the delays with getting my car back. I guess I should not first told him I’d like to have my car back before I die. I did not think he thought I was serious. Apparently, I guess he thought I did not care when I was returned. It was several days after I dropped off my car before I got a call from Will. He said he’d have it looked at. I got another call from him saying a part was needed and was being shipped. I was willing to wait a few more days for shipping and repairs. When I was told it would take 5 hours to repair my car I did not think that meant nearly 2 more weeks. The invoice was 300.00 more than my original quote. Again, Will did not call to advise me of the increase. I should note that when I called and asked for a supervisor I was told none were available at the time and would call me back. NOT TRUE! When I arrived at the business to pick up my car there was no one there to help me or another couple who was also waiting. I was ignored by the employees as I walked around the floor looking for assistance. I asked for help from a gentleman sitting behind a counter, who quite plainly gave me the cold shoulder and his body language told me to “F off”. In this day and age, I did not think two way communication would be so difficult. I guess I have been proven wrong. The amount I paid was reduced by nearly ten percent, so I guess that is one good thing I can say. It was still 200.00 than what I had expected to pay. Needless to say, I am very disappointed with the service from Mercedes Benz of Reno. I will do my best not to return. More

Came to have maintenance check up for my gls450. Will Goodpasture checked me in quickly and got me a loaner also. Issues with the driver’s window making noise was finally fixed! Thank you Will. Will Goodpasture checked me in quickly and got me a loaner also. Issues with the driver’s window making noise was finally fixed! Thank you Will. More

Brandon Muhlenburg my advisor is an excellent asset to the local service department.. He goes above and beyond the call of duty! the local service department.. He goes above and beyond the call of duty! More

Kwani and Staff have always been responsive, polite and efficient. I have been returning for over 25 years. efficient. I have been returning for over 25 years. More

Recall notice service. took weeks to get an appt. had to use "not on site" reservation clerk was told four hour appt. was there for nine hours. Service tech bent the h took weeks to get an appt. had to use "not on site" reservation clerk was told four hour appt. was there for nine hours. Service tech bent the hood of my RV, by not releasing the latch before he slammed it down. I texted the service advisor, Nicole with what had happened along with pictures that evening. No response yet! It has been seven days, so far!!!!! More

Good service but employee turnover hinders continuity and relationships. Lack of enough employees ( all depts) is frustrating . Fortunately the final product is pretty solid. relationships. Lack of enough employees ( all depts) is frustrating . Fortunately the final product is pretty solid. More

Great service team, happy to do business there. Brandon is my service advisor and always does a great job.to do Brandon is my service advisor and always does a great job.to do More

Will Was My service guy and he took great care of me, got me a loaner car got my cars camera and seat Fix! me a loaner car got my cars camera and seat Fix! More

Professional, polite, Dealership very clean, Brandon in the service department made sure my car was done on time to meet next appointment. the service department made sure my car was done on time to meet next appointment. More