Mercedes-Benz of Reno - Service Center

Service advisor, Brandon, was quick to get us in and out and through all of the paperwork process. Our vehicle was back to the shop ahead of the appointment time and finished quicker than originally planned and through all of the paperwork process. Our vehicle was back to the shop ahead of the appointment time and finished quicker than originally planned. More

This review is for one visit only. This was the first year check. I was disappointed in that the car was service including the AC ducts. When I drove off the car had not been cleane This was the first year check. I was disappointed in that the car was service including the AC ducts. When I drove off the car had not been cleaned inside and dust was thick. Generally my experience with premium car brands is the extra touches including cleaning the car before returning it. More

I had a simple issue to resolve, the detection sensors (obstacles) failed. I thought this would be a simple fix but $2,400 later, Mercedes advised the problem was remedied. Unfortunately, during the time (obstacles) failed. I thought this would be a simple fix but $2,400 later, Mercedes advised the problem was remedied. Unfortunately, during the time at Mercedes the rear bumper was scratched deep enough to require a body/paint shop to repair. Mercedes authorized the repair at their approved body shop and I was very happy with the repair. More

Good service from Nicole. She took care of a last minute urgent repair work on the van. She took care of a last minute urgent repair work on the van. More

Appointment dates have to be booked so far out. I did go in to see if I could get quicker help on a new auxiliary battery I needed . Will was fantastic and helped get me in and my car fixed. I did go in to see if I could get quicker help on a new auxiliary battery I needed . Will was fantastic and helped get me in and my car fixed. More

All repairs we done correctly. Good communication regarding the problems and completion. However, I did not authorize an "A"Service, I do this myself. Nonetheless it needed to b Good communication regarding the problems and completion. However, I did not authorize an "A"Service, I do this myself. Nonetheless it needed to be done. Also, during drop off there was not a copy of the RO provided. More

Will Goodpasture was a pleasure to work with and he is very knowledgable about the vehicle that I purchased. very knowledgable about the vehicle that I purchased. More

Brandon was great and stepped in to assist when the other service rep did not meet expectations. service rep did not meet expectations. More

Brandon M, my service rep was waiting for me when I arrived, checked me in,secured a loaner car for me, presented me with an estimate of what my service costs would be & I was on my way in 15-20 min. arrived, checked me in,secured a loaner car for me, presented me with an estimate of what my service costs would be & I was on my way in 15-20 min. Found I needed some additional service work so he sent me a text with cost to get my approval & I still had my car back by mid afternoon. I have always had a positive experience with Mercedes’ Dealership. More

Excellent service as usual. Mercedes of Reno delivers on quality, transparency, and time. No regrets! Mercedes of Reno delivers on quality, transparency, and time. No regrets! More