Mercedes-Benz of Reno - Service Center

This will be my last purchase at Mercedes of Reno. My whole experience since the day I purchased my car has left a bad taste in my mouth. Finance was so pushy and you should never have to feel like th My whole experience since the day I purchased my car has left a bad taste in my mouth. Finance was so pushy and you should never have to feel like there’s tension in a room when you are buying your dream car or made to feel uncomfortable for not buying a warranty. I think it’s just gotten worse since my day of purchase. When I took delivery I was told I had to wait a few days for a professional detail that never happened. I know this sounds silly but I asked if I could take a picture with a bow on my car and the salesman said yes but never happened. It felt like I was just another sale or maybe they didn’t make enough off my car to put any real effort into making the experience a memorable one.. As for service, Good luck! It’s absolutely impossible to get through to service. Try and call and ask for a service writer, you can’t get through. When you go down there they will have a excuse like the national phone system was down. These guys are amazing at looking in your eyes and lying. Ive had a total of 5 services done there. 1 was 3 days after I purchased vehicle they had to put new brakes on my car, I thought all that was checked before a cars sold but again I’ve learned they cut corners at this dealership. They did not charge me for this service but the next one was I needed two tires. I’m not sure how it managed to get up to $900 but I paid and left. 3rd service I told him I just wanted a oil change and nothing else. I was quoted $350 to come back to a $550 bill, service writer explained I needed windshield wipers but never called to ask if that was ok, which I would NEVER had agreed to at that price . Again I walked out disappointed in the their dishonesty . Then I got a nail in one of those brand new run flat tires couldn’t make contact so just drove it in. I knew the tires had a warranty for road hazard and that a run flat should not be fixed rather it should be replaced but they patched it and sent me on my way. Wasn’t even a month later I went back because the same tire was losing air. This time they said I had to pay for a brand new tire, I asked if my warranty would cover it since it was not fixed correctly the first time. I was told this was my fault and that I side-walled it. I saw no physical sign that was true but had to take his word which has proven to be no good in the past. Paid another $280 and walked out upset. It’s very unfortunate that this has all taken place in about 10 months and also that there isn’t another Mercedes nearby. I am happy to say that a friend has referred me to a different service provider in the area and I never have to give these people my business again. Shame on you Mercedes of Reno. I could drive a Mercedes for the rest of my life but not worth it when you have to deal with people who lack integrity More

Recently bought a car for my daughter and had it transferred from another Mercedes dealership in California. When they had done their "inspection" they did what we call pencil whipping it. They chec transferred from another Mercedes dealership in California. When they had done their "inspection" they did what we call pencil whipping it. They checked the checklist off but did not thoroughly do their inspection. Upon arrival at the Reno Mercedes they did not re-inspect the car. The heater did not work, which they did fix thankfully, but the bumper is falling off and they refuse to fix it. The car was sold to me with the bumper zip tied on. I am completely dissatisfied with the level of professionalism and lack of pride in their work. I own a Mercedes as well and am treated completely different when I am having my car serviced. Overall HIGHLY disappointed with the service team. More

My service advisor wasn't there on Monday, but Marlon called me to let me know he had checked in my vehicle because I had done early drop-off. He also called to let me know when the vehicle was ready. He called me to let me know he had checked in my vehicle because I had done early drop-off. He also called to let me know when the vehicle was ready. He's a very pleasant service advisor. When we dropped the car off on Sunday, Nick helped us with that experience and was very pleasant as well. More

The service was great. The dealership is very helpful and have very good and nice people. It did take longer than expected. The dealership is very helpful and have very good and nice people. It did take longer than expected. More

Best service! ! My coordinator Xavier Bailey was excellent in communicating with me and offered me the best service I can ever imagine! The waiting area of this ser ! My coordinator Xavier Bailey was excellent in communicating with me and offered me the best service I can ever imagine! The waiting area of this service center is also a first class facility. Thank you so much for taking care of the members of the Mercedes family. Sally Tylawsky More

Excellent service and performance My service rep, Brandon Muhlenbergh, has consistently helped keep my 2 Mercedes in 'like new' condition Brandon Muhlenbergh, has consistently helped keep my 2 Mercedes in 'like new' condition More

My Mercedes was due for service and contacted Brandon at Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told him that was fine. The following day the service was complete! Wow! Thank you Brandon and Mercedes Benz of Reno! More

Very poor communication and ZERO listening skills with the service rep Xavier Bailey... Probably fine if you use a different rep. the service rep Xavier Bailey... Probably fine if you use a different rep. More

This visit was a simple oil change, however our experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He ra experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He rather rudely told us there wasn't several times despite our insistence that we had been quoted one on the phone when booking the in for the service. Eventually his fellow coordinator, William overheard things and told Marlin there was a lower price. No apology, no I'm sorry, nothing. To this point I was yet to addressed by my name by Marlin. He then said thencar would be in most of the day, for an oil I!!! He said the were only the two of them, meaning the coordinators. What's that got to so with the oil change, they do paperwork. The screens in the lounge showed many cars being worked on in the workshop When we said we were waiting Marlin, again rudely, said he had no record of that, so we asked him to get us a shuttle since it would be all day. Two hours later we git a call to say the car was ready. The pick up was no less pleasant. Brandon, my usual coordinator was very professional and I will wait until he is available befire booking my car in again. If Marlin was my only choice, I WOULD NOT US THIS DEALERSHIP More

Awful communication after a two month wait for an appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointme appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointment which the service advisor did not put in the computer, delaying the recall even further. No one would take blame or get back to me about their appointment booking mistake. Finally got it corrected 3 weeks later. I did not feel taken care of as a customer who drove an hour from home, spending 2 full days to correct a mistake that Mercedes purposely made to cheat emissions! More