Mercedes-Benz of Reno - Service Center

Lets see where to start. Took weeks to get an appointment for a recall, even with the appointment it took 8 days to do the recall work. I asked then to replace the jack cove Took weeks to get an appointment for a recall, even with the appointment it took 8 days to do the recall work. I asked then to replace the jack cover which is warped, that did not happen and where is the key chain I had attached to my fob? More

Will GoodPasture the service writer was fantastic car is great thanks for the good service great thanks for the good service More

Have bought twice from them, no problem with sales. Service is non-existent. Takes forever to get an appointment. Getting a loaner never guaranteed. My camera issue fix did not work 3 times, am sti Service is non-existent. Takes forever to get an appointment. Getting a loaner never guaranteed. My camera issue fix did not work 3 times, am still waiting for the 4th fix. Communication very difficult. Will, the service advisor try's hard but things are beyond his control. I have been coming to this non service department for 6 years, always been bad...I normally do not do surveys but things need to change here. More

Taking my Sprinter to MBReno for service turned out to be the worst service department experience I've ever had at any dealership ever! They definitely didn't live up to MB name plate and tradition of qualit the worst service department experience I've ever had at any dealership ever! They definitely didn't live up to MB name plate and tradition of quality customer care. This was my first and last time I'll go there. I scheduled routine service and a couple recall items about 2 months in advance. After dropping off a day early, they didn't even begin on my vehicle for a week. So why schedule to drop off when they aren't able to work on it? Loaner car? Forget about it! They knocked out the recall items quickly so I thought things would go well after that. Nope! Before they completed the "routine 80k mile service", I was bounced between 4 service reps and ghosted for weeks. About 6 weeks after my initial drop off and numerous calls, emails, texts all the way up to the GM, I still had minimal response and the work was still not completed until the last couple of days. When I picked up my van they did reduce the original quote for my "troubles". But I honestly don't care about that because I'd rather pay for and have a good customer experience anyday over the frustration of dealing with MBReno staff and phone system ever again. On my drive home 2 hours away in Nevada, I discovered that two items I asked them to fix resulted in them actually breaking and making other things worse than before I took my vehicle in. l'll be going to another dealer to get repairs done to fix work that MBReno did (radiator housing, broken window & mirror controls, and cosmetic work on the door panel). This now causes me to have doubts in quality of all the other they performed. MB Reno displayed they do not have the staff to manage the volume of service related to Sprinters that they take in. From the top down, they also displayed a severe lack of customer care to live up to their promises. Sales guys were cool and one guy in service was cool too. I actually feel bad for them because I'm sure they are aware of the problems and they're just trying to make ends meet for their families. During the time MBReno had my vehicle for what should have been a two or three day service, I had to postpone travel plans, rent a car, and get the run around from their service department staff for weeks....definitely not acceptable, professional, or worth the headaches. Sales guys make customers, service guys keep customers. MBReno just lost one. More

This dealership is very clean and welcoming. My service rep Marlon was absolutely AMAZING! He keeps me in the loop about the process via text and phone call the whole time. He was very sweet & k My service rep Marlon was absolutely AMAZING! He keeps me in the loop about the process via text and phone call the whole time. He was very sweet & kind & held my hand the entire time! I was pretty nervous about the price of the labor etc. made me feel like my car was in a safe place & I didn’t get over charged for anything that wasn’t needed! More

Marlon Alvarez was my service advisor and he did a great job ordering my new tires, providing updates multiple times a day on my tires and when the servicing was starting and when it was completed. He was job ordering my new tires, providing updates multiple times a day on my tires and when the servicing was starting and when it was completed. He was a pleasure to work with and even though I had no appointment scheduled, he got me in and out in 2 days. Excellent Service by Marlon and the entire Service Team at MB Reno. More

I was greeted in a timely manner by my service advisor, Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the ne Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the new battery was doing. Will provided me with status updates as I waited for the service to be completed. Very positive experience. The waiting area was clean, nicely appointed, and well stocked with a variety of drinks and snacks. More

I purchased this vehicle from this dealership in 2014 and have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for th have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for the following reasons: —my telephone requests, over a period of five days, to speaker to a Service Advisor were repeatedly forwarded to voicemail over which I left messages and requests for return calls, the first five of which were not returned. I was finally put through by calling the sales Department and expressing my frustration. —I was finally able to schedule service (battery replacement and oil change with multi point inspection). Working by text with the service advisor I coordinated my delivery of the vehicle one day prior to the scheduled service time and two days following. In a text exchange he informed me the work was completed and ready for pickup. However, when I arrived the day after this exchange to pick the vehicle up the Advisory on duty informed me I would have to wait because the vehicle was (1) blocked in by other vehicles and (2) the battery was dead. At my request, that Advisor kindly had a technician check the alternator and wiring voltages. Finding no reason for the battery to be dead he had a new battery installed. —I returned to the dealership the following business day when the first Service Advisor was present to register my complaints (including the fact that the paperwork provided me contained no report reflecting the results of the multi point inspection). His response was he couldn’t explain the issue with the battery because he was not on duty when I picked the vehicle up. Further, notwithstanding my experience with all of my previous multi point inspections, he informed me that all they ever provide is the invoice reflecting the oil change and associated cost. He clearly had no interest in accepting accountability for the battery issue or discussing my concern that perhaps the oil change and multipoint inspection had not been done since it was seemed quite possible the original battery had not been replaced. I expressed my displeasure with the experience and took my leave. I am an eighty six year old customer who, in my lifetime, has never had occasion to submit such a negative report on any establishment. I regret doing so now but am left with little choice. More

My rating is for my service advisor Marlon Alvarez. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. I was very happy with the customer service Marlon provided. He lead me to the lounge and offered the shuttle service for anywhere I might like to go, More

The services are good, but can be improved by checking messages and return calls right way, especially when people are waiting for picking up car as soon as possible. messages and return calls right way, especially when people are waiting for picking up car as soon as possible. More