Mercedes-Benz of Reno - Service Center

I had work performed on my Mercedes GLE400 yesterday at the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt More

I had work performed on my Mercedes GLE400 yesterday at the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt More

The Service consultant was very helpful and responsive. I was very satisfied .and have no complaints. He made sure all recalls and updates were addressed I was very satisfied .and have no complaints. He made sure all recalls and updates were addressed More

My Rep was great. However, I arrived for my 0700, early bird, appointment at 0650. Was rudely told they're in a meeting go to the waiting room. Stuck my head in the However, I arrived for my 0700, early bird, appointment at 0650. Was rudely told they're in a meeting go to the waiting room. Stuck my head in the manager's office and told them I'm here for my 0700 come and get me when you're ready. After the manager imparted his vast and mightily important info to the staff I found myself finally getting checked in at 0730.. Had to get up at 0400 to get here for the 0700 show. Why have a freaking appt. if the manager can just do anything he wants? Probably rolling his eyes as he reads this. I would expect nothing less from this guy. Really how dare him just dismiss a customer like he is somebody and we customers have no plans other than to sit in the waiting room. Seems to me you could get a better manager. Garry Shelton More

nice facility and competent personnel. The service rep was very helpful, an the waiting room comfortable The service rep was very helpful, an the waiting room comfortable More

Apparently when calling, the call goes to a "Service Center" and not directly to the dealership. I called 3 times to make a service/recall notice for my car and was told someone would return my call. Center" and not directly to the dealership. I called 3 times to make a service/recall notice for my car and was told someone would return my call. NEVER HAPPENED!!! I went online to schedule, filled out the questionnaire, THREE TIMES and type of service requested always would be erased. I showed up at the dealership and said "WE have you scheduled but NO description of service was requested :( Your computer system has a hiccup !!! Service rep Sean was very understanding and helpful More

They took good care of the car and the staff are very helpful. It just took a little longer than I would have liked. helpful. It just took a little longer than I would have liked. More

Steve, David Rowe and Derrick are the consummate professionals. They understand that great service begins with relationships. professionals. They understand that great service begins with relationships. More

We experienced Excellent service from Sean, in the service dept. He was very thorough on what was getting done & promptly called when my Benz was ready and again went over everything that was taken c service dept. He was very thorough on what was getting done & promptly called when my Benz was ready and again went over everything that was taken care of. We highly recommend!! More

Marlon is terrific, nice, friendly, and professional. Would highly recommend him to Everyone. Denise Stagner Would highly recommend him to Everyone. Denise Stagner More