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Mercedes-Benz of Reno - Service Center

Reno, NV

3.8
271 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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271 Reviews of Mercedes-Benz of Reno - Service Center

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February 02, 2025

Scammer service department is the only description of my experiences with this very dishonest dealer. Experiences is plural and I have no excuse for being repeatedly ripped off. I was a new car dealershi More

by williamkorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
various
Feb 06, 2025 -

Mercedes-Benz of Reno responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.

January 18, 2025

Big change in the service department seem to have additional staff that was needed and a more relaxed atmosphere. More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Wenberg
Jan 21, 2025 -

Mercedes-Benz of Reno responded

Hi Stan, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 19, 2024

My service person Ben was the highlight of the dealership. Very professional and took care of my needs. More

by mkeenholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Aug 24, 2024 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 11, 2024

Service were excellent. The customer service personnel gave me several options on what service has to be prioritized . More

by Loida.parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
Aug 15, 2024 -

Mercedes-Benz of Reno responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 12, 2024

Worst experience of my life! !!! I will never go back!! Just took it in for 2 recalls..1st.. they told me on the phone I would have a loaner car.. I live an hour away and had a 10 More

by sheri904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, several people
Jul 15, 2024 -

Mercedes-Benz of Reno responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

More
June 21, 2024

Love the customer service here. Great communication from the staff. Very helpful explanation of repairs and service. Clean offices and repair areas. They might be currently a lit More

by will.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delaney
Jun 23, 2024 -

Mercedes-Benz of Reno responded

Hello, we are pleased to hear you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2024

I recently moved to the area and had an A service performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not j More

by Disappointed x 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 29, 2024 -

Mercedes-Benz of Reno responded

Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

More
April 01, 2024

To be clear, we had very good service on our Sprinter from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turn More

by Krakski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Apr 03, 2024 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (775) 260-4602.

February 09, 2024

Took my AutoNation vehicle in for a loud whistling noise and broken 4x4, it was still under warranty. The whistling noise is still there and repairs to 4x4 took 4 months. GM Steve Terhaar never responded to More

by Don't use AutoNation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Terhaar
Feb 13, 2024 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

February 07, 2024

I have confidence in Desiree and her recommendations. However, there is always a sense of chaos and too many clients to satisfy at once. More

by Zenanlamp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree
Feb 09, 2024 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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