Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Reno
Reno, NV
392 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 392 reviews
February 04, 2011
Unscrupulous service department. The epitome of a dealer service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional charges for wiper blades and air filters, but when I got the bill I found out that their $200 service did not cover the cost of oil, windshield washer fluid, and something called combination... Combination what!? What I got from Mercedes Benz of Reno was a clean car and a $60-100 service anywhere else for $600. I will never return and I will never buy another Mercedes because of my experience with this dealership. Stick with BMW or Audi if you want German luxury. More
by Filedoc
Employees Worked With
They are all the same.
August 23, 2005
Two different departments. Sales and Service. I will rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that are state of the art. They are very professional. And get this. I left my lights on one night, and the battery went dead. I needed to find out my re-activation code for my stereo. I call them up, tell them my problem. They say please hold. 15 seconds later they come back, "I'm so sorry you had to wait, your reactivation code is 9457." And get this. I hadn't even bought the car from them. My car went in their computer after one service job and they can do that for me. Wow. When you get your car back it has been washed REALLY well. Better than the place I pay $21 a wash for. You pay a little more here, but you know you are getting excellence, peace of mind, and no xx. Best service dept. I've ever seen. 2. SALES DEPARTMENT. In this respect I'm a little disappointed. The salesmen have that typical look in the eye, judging you, trying to see if you're a sucker, ready to tell you xxxxxxxx to get a sale, you know what I'm talking about. They are trying to pretend they are a cut above other car salesmen, and they do a LITTLE bit better job of being classy. Not quite as bad as the used car dealer, but come on, this is Mercedes Benz. They are trying APPEAR to be classy, caring, professional, no hassle kind of people. But the only way to pull off that appearance is to GENUINELY be it, not just try to appear that way. I'd expect them to be at least as classy as the BMW dealer in town, but they aren't. But you can cut through the xx, haggle smart, and still buy a new car from them... if you're savvy. Anyway, the Service Department is world class. More
by ZarathustraX
