Mercedes-Benz of Reno

They return your calls promptly!! I searched on the internet for a call and sent an email with questions. Ken not only returned my call within 15 minutes, he answered all my questions, I searched on the internet for a call and sent an email with questions. Ken not only returned my call within 15 minutes, he answered all my questions, went to the back 40 to check the car and answer my questions. We set an appointment and bought the car. Quick and easy. I was impressed with the Ken and the attention he paid us, even though the car was used. I was a bit disappointed in their warranty and return policy but over all a great experience. More

Excellent place to Deal with. Excellent place to deal with. I live in the Fresno California area and could not find the cargo van I wanted. Found the one I needed on line in Reno Excellent place to deal with. I live in the Fresno California area and could not find the cargo van I wanted. Found the one I needed on line in Reno Nevada. They made the purchase of this vehicle so easy. All I had to do was show up and sign the paperwork and drive away. Could not have been any easier. Excellent people to deal with. More

Worst service department Do not buy a new vehicle here !!! The service department will lie to you and is deceitful they are incapable of customer satisfaction they have had my Do not buy a new vehicle here !!! The service department will lie to you and is deceitful they are incapable of customer satisfaction they have had my car for 5 weeks now and still can not give me a day when it will be done all the time making excuses More

This was the best car purchase experience I have EVER had in my lifetime! Jon made ALL the difference. He was very professional, worked very hard on my deal and never gave up even though I was purchasing a u in my lifetime! Jon made ALL the difference. He was very professional, worked very hard on my deal and never gave up even though I was purchasing a used vehicle and not one of the big priced ones. I felt very satisfied in the end! I would recommend this Salesman to everyone I come in contact with! More

Jon was very helpful and knowledgable. It wasn't a stressful experience like at other dealerships. Attentive service and friendly staff members. I would recommend this Jon and this dealership to other stressful experience like at other dealerships. Attentive service and friendly staff members. I would recommend this Jon and this dealership to others. More

Quick and HONEST negotiation for the car. That is all I wanted and was treated with respect. I would and have recommended people to this sale s person and dealership. wanted and was treated with respect. I would and have recommended people to this sale s person and dealership. More

Treated with kindness and respect. Atmosphere very pleasant, kept informed about process. Everybody we dealt with was pleasant and not pushy. Have had a competitor luxury car before and was always u pleasant, kept informed about process. Everybody we dealt with was pleasant and not pushy. Have had a competitor luxury car before and was always unhappy in their building. More

The negotiations were conducted via Internet and telephone including valuing my trade in. The car was ready when i arrived. Sandy took me for a test drive and explained the nuances of the car. Sh telephone including valuing my trade in. The car was ready when i arrived. Sandy took me for a test drive and explained the nuances of the car. She was professional and pleasant throughout the process and did her best to speed it along. This was a relatively easy transaction considering I live 500 miles away. More

Sandra was excellent in helping me buy a car over the phone. Her follow through was outstanding & she held the car for me for 2 months until I returned to the mainland. I would highly recommend her to an phone. Her follow through was outstanding & she held the car for me for 2 months until I returned to the mainland. I would highly recommend her to anyone for her professionalism & fun attitude. More

A friend of mine recommended Jon at Mercedes Benz of Reno. I needed to buy a car but the thought of going to a dealership seemed quite ominous to me, especially a Mercedes dealer! My friend assured me t Reno. I needed to buy a car but the thought of going to a dealership seemed quite ominous to me, especially a Mercedes dealer! My friend assured me they also had a great selection of used cars and that Jon was a "regular" person just like us. Well she was wrong. Jon was exceptiolnal. He really made me feel at ease. He more than understood all my fears and concerns and addressed them in a caring, professional manner. While I was not able to purchase a vehilce that day, I know Jon is keeping an eye out for "just the right one" to fit all my needs and I don't need to worry or to look any further. It's like having my own guardian angel. So naturally, I give Jon and Mercedes-Benz of Reno the highest ratings possible and I will be telling everyone I know who is even thinking about buying a car to go see Jon Dietmeier! More