Mercedes-Benz of Reno

The absolute worst service department you will ever experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a hu experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a huge company and many layers of nonsense and empty promises. Again, horrible experience and would not recommend them to my enemies. More

Only go because kwanny wu is there; he is the best of the best and all my associates would agree; the downfall now with the service is that you don’t provide transportation for service customers; you would t best and all my associates would agree; the downfall now with the service is that you don’t provide transportation for service customers; you would think the price of parts and labor you could at least provide a shuttle service; snd not have the customer pay for uber or Lyft or get their own transportation; people have a higher end car because they expect the utmost in everything; mbz as a corporation makes enough money that you can do that; shame on you! More

Had a leak in my rear differential caused by a tire dealer, were traveling and a long way from home. Mercedes took me in as a walk-in and fixed the problem in one day by wedging me in to their schedule dealer, were traveling and a long way from home. Mercedes took me in as a walk-in and fixed the problem in one day by wedging me in to their schedule. First class operation. More

So gratifying to go into a Mercedes dealership with a problem when you’re traveling and they don’t tell you to come back in 10 days! We had a serious mechanical problem (leak in rear differential caused problem when you’re traveling and they don’t tell you to come back in 10 days! We had a serious mechanical problem (leak in rear differential caused by others) and they wedged us in, took care of the problem in a day. Great dealership, great service writers (Nitu), quality care. More

Marcos was personable and knowledgeable. He communicated frequently, always picked up phone when I called with questions, and personally assured the vehicle was prepped and ready. He and the staff accommod frequently, always picked up phone when I called with questions, and personally assured the vehicle was prepped and ready. He and the staff accommodated all my travel needs during the transaction and went above and beyond to make it smooth experience. Thank you to Marcos and the team at Reno. More

Took 6weeks to get appointment. Only available appointment was 7am. Waited 2 hours in freezing cold and 30 minutes outside in poor air quality with asthma appointment was 7am. Waited 2 hours in freezing cold and 30 minutes outside in poor air quality with asthma More

We would have been lost without Javier! We are older and really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with al really needed a training curve to learn all the tech offered on our new GLE. Javier was so patient with us and made sure we felt comfortable with all the many features before we left. By far, the best tech support we have received with a new car purchase! More

My sales experience with this dealer was very pleasant and smooth, however there was a disconnect in my experience with the service department. Overall, it’s now leveled out to just being a disappoint and smooth, however there was a disconnect in my experience with the service department. Overall, it’s now leveled out to just being a disappointment in the physical setup of the department. My experience at Lexus of Reno offered a higher sense of luxury for not being nearly as high of a luxury brand as Mercedes Benz. No one greets you at the drop off area outside. No one greets you inside. You just awkwardly wait around for a service manager to notice you and offer assistance (which they are always courteous and pleasant). The waiting area is also disappointing, given my other experience elsewhere, especially when dealing with the brand expectations of Mercedes Benz. Recently, I found out the “hard way” that their courtesy vehicle fleet is greatly reduced and it would have been nice to know that when I made my service appointment, so I could make proper arrangements, instead of feeling suddenly stranded. As a busy, working professional, it can be quite inconvenient to be without a car all day. In the end, it seems like some training to better connect the sales and service transitions, plus addressing the customer experience overall in the service department, which is where a customer ends up spending most of their time after buying a car, would make this dealership shine. More

Took my 2012 ML 350 Blutec in for emissions recall service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week thei service. When car was returned, the command center reboots every 30-45 seconds. Attempts by service techs to correct failed. The following week their Service manager “Kwanny”, denied the service done caused the issue even though service advisor said they’d look further after service manager returned. Service manager said he’d escalate, but to date has not advised. More

Horrible customer service the salesman are quick to judge a book by its cover and they decide the type of car you deserve based on your looks. They will never get my business nor will I ever recommend them a book by its cover and they decide the type of car you deserve based on your looks. They will never get my business nor will I ever recommend them to anybody. I would rather drive to California and pay more than buy from MB of Reno! If I could give them negative stars they would get -5. More