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Mercedes-Benz of Reno

Reno, NV

4.0
390 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 390 reviews

September 01, 2021

Brandon Hanifen did an outstanding job and I will look forward to having him service my car again soon. He went above and beyond here. More

by brucespeckert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hanifen
August 30, 2021

I realize that these are difficult times, but it doesn’t take much to make a phone call. I took my Sprinter in on a Thursday for an early Friday appointment and started calling on Monday for an update. I l More

by derbie22
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Stevens
August 27, 2021

Absolute worst experience-Brought car in for scheduled service on Tuesday after waiting a month for the appointment. Didn't look at the car till Friday. Picked car up on Monday. A/C now doesn't work. Bro More

by Laurie
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Hanifen
August 27, 2021

Experience with this dealership has become much worse over time. Just to schedule annual maintenance it took three days of calls. Each of those times, a Service Writer was not available and was told so More

by tyoung100
Recommend Dealer
No
Employees Worked With
NA
August 21, 2021

You did not fix the problem and $2200 later I am stranded in the middle of nowhere. More

by ksreid1
Recommend Dealer
No
Employees Worked With
Not sure
August 15, 2021

Always helpful at parts counter or service scheduling, very professional approach! Especially thanks to Mr Kwanny for taking care of business each and every time… More

by Marcin Harbuz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kwanny
August 13, 2021

Very helpful service on a Saturday afternoon - I drove in without an appointment after a message appeared on dashboard regarding a malfunctioning battery. They quickly assessed the problem and replaced the More

by Alex Polman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Stevens
August 11, 2021

No returned call, charged for transmission check and test drive. More

by Carriker54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
August 10, 2021

My car sat for one solid hour before they even moved it into the garage for service. A total of 5 hours for scheduled service. More

by addison89408
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
August 04, 2021

Made appt for passenger air bag replacement under a recall in June, had to reschedule due to business travel, made another appt for July 26, received a text from MB confirming my July 26 appt, on July More

by hessmt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
4566 Michael Stevens
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