Mercedes-Benz of Reno

I realize that these are difficult times, but it doesn’t take much to make a phone call. I took my Sprinter in on a Thursday for an early Friday appointment and started calling on Monday for an update. I l take much to make a phone call. I took my Sprinter in on a Thursday for an early Friday appointment and started calling on Monday for an update. I left 4 messages and spoke with the service desk 3 times, begging for our advisor to tell us what was happening. We had an RV trip scheduled and needed to cancel if the Sprinter wouldn’t be ready in order to get our money back. We finally had to drive to the dealership on Wednesday to find out it was ready. Such horrible customer service - all we needed was an answer. But they did a good job fixing the engine. More

Absolute worst experience-Brought car in for scheduled service on Tuesday after waiting a month for the appointment. Didn't look at the car till Friday. Picked car up on Monday. A/C now doesn't work. Bro service on Tuesday after waiting a month for the appointment. Didn't look at the car till Friday. Picked car up on Monday. A/C now doesn't work. Brought the car back. They checked the system not sure the problem-couldn't get it back in for service unless there was a cancelation. I told them I have never been so unhappy with a service and that I can't believe not only being without a car for almost a week no my a/c doesn't work with the heat and smoke. All this for an oil change/transmission service and suspension check. coming away from the service with my a/c working-never a problem with it before the service. More

Experience with this dealership has become much worse over time. Just to schedule annual maintenance it took three days of calls. Each of those times, a Service Writer was not available and was told so over time. Just to schedule annual maintenance it took three days of calls. Each of those times, a Service Writer was not available and was told someone would "return my call". No one ever did! After three unreturned calls, I called for the Service Manager only to be told this person, too, was unavailable but would return my call. They did not! Finally on the FIFTH call, the service coordinator was at least able to schedule a day and time for the service but could answer no other questions I had. I decided to just keep the appointment and ask my questions when there. When I arrived, the person with whom I was to speak was not available and not even in the dealership. Fortunately, a very nice young man, Brandon, quickly offered to assist me. That part of the experience was very good and took care of matters efficiently. Unfortunately, it took 2.5 hours for the service while I waited. I could not help but observe others waiting for their cars as well, many having waited much longer than had I, and several were vocally upset. Two men apparently became good friends while waiting and had been waiting for over an hour before I arrived and were both still waiting when I finally left. After I left, I discovered the windshield wiper blade replacement on one side was loose and not fitted properly. I had to return to the dealership to have this corrected. Fortunately, Brandon was able to re-connect the blade properly himself without having to go through another waiting process. Mercedes Service, and this Service Department in particular, could do with much improvement. I have had Mercedes serviced at other dealerships across the country for years and have always had very good service. Too bad about this experience. More

You did not fix the problem and $2200 later I am stranded in the middle of nowhere. in the middle of nowhere. More

Always helpful at parts counter or service scheduling, very professional approach! Especially thanks to Mr Kwanny for taking care of business each and every time… very professional approach! Especially thanks to Mr Kwanny for taking care of business each and every time… More

Very helpful service on a Saturday afternoon - I drove in without an appointment after a message appeared on dashboard regarding a malfunctioning battery. They quickly assessed the problem and replaced the without an appointment after a message appeared on dashboard regarding a malfunctioning battery. They quickly assessed the problem and replaced the battery. More

No returned call, charged for transmission check and test drive. drive. More

My car sat for one solid hour before they even moved it into the garage for service. A total of 5 hours for scheduled service. into the garage for service. A total of 5 hours for scheduled service. More

Made appt for passenger air bag replacement under a recall in June, had to reschedule due to business travel, made another appt for July 26, received a text from MB confirming my July 26 appt, on July recall in June, had to reschedule due to business travel, made another appt for July 26, received a text from MB confirming my July 26 appt, on July 25. When I show up at 7:20 AM on July 26, I'm told "there's no appt for you in the system" SA tells me he will get me in today, and " I should be out by lunch". I took time off work for this, at 1:45 PM SA tells me car is ready. Steering wheel is dirty with who knows what and there are dirty hand prints on the inside on the windshield. They may have washed the outside of the car, I don't know. This is NOT the first time I've had an unsatisfactory experience with MB Reno. Since you asked for a rating, the last six of my VIN are 208574, Takata Airbag recall, July 26. Contact me for more "ratings" More

The absolute worst service department you will ever experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a hu experience. Do not spend $100k on a vehicle and think that these people care about getting your issues resolved. They could care less! This is a huge company and many layers of nonsense and empty promises. Again, horrible experience and would not recommend them to my enemies. More