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Mercedes-Benz of Reno
Reno, NV
389 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 389 reviews
February 26, 2022
9 AM appointment for 2-3 hour rear hatch problem Did not hear , called at 2:30 X 3, new answering service did nor ring advisor, went to Quany's voice mail. Finally got call back when left message that I wa hear , called at 2:30 X 3, new answering service did nor ring advisor, went to Quany's voice mail. Finally got call back when left message that I was going to come and pick up car! Car had not been repaired, told would be done next day. I understand workers problems, but not able to communicate is irresponsible! I have bought"5" mercedes from them since 2000 not sure will be a 6th. Dave Rowe is a great sales person, but his hands are tied in getting service done Really, Auto Nation needs to get act together. I have been buying Mercedes since 1972, maybe it is a time to change? More
by not a fool
Employees Worked With
Rather not
February 25, 2022
Work done was exceptional. Would of liked to of known before it would take five days, when I called was told it would take a full day. I live 80 miles away, so it was a good th Would of liked to of known before it would take five days, when I called was told it would take a full day. I live 80 miles away, so it was a good thing my husband said to be safe he would follow me over. Service rider Craig was very friendly and professional. Once there he did say work would take 3 days or more if they had to order additional parts, which they did have too. More
by Joyce Smith
Employees Worked With
Service rider Craig
February 20, 2022
Service appears to have been performed satisfactorily. Customer contact/ interaction was unsatifactory - couldn't get anyone to return calls until 4:30p of the 2nd day of service when it was ready to pick Customer contact/ interaction was unsatifactory - couldn't get anyone to return calls until 4:30p of the 2nd day of service when it was ready to pick up! More
by Tom
Employees Worked With
Receptionist, multiple service advisors
February 18, 2022
Excellent service and timely turnaround. The service department was very interested in expediting my new tires on my car. Thank you The service department was very interested in expediting my new tires on my car. Thank you More
by cindydarcey
Employees Worked With
Brandon was polite, professional and attentive
