Mercedes-Benz of Reno

Thank heavens for Kawanee. It would be zero stars if not for him. My initial service advisor ignored and dismissed me as either a dolt or a fully grown man who didn’t understan It would be zero stars if not for him. My initial service advisor ignored and dismissed me as either a dolt or a fully grown man who didn’t understand how simple things function and for THREE WEEKS my car sat ignored. Just sat there while this advisor repeatedly dismissed my concern as me being foolish. If Brandon had just actually listened to me once from the start and cared one bit, things could have been so much better. I finally called the manager and once he looked into it and noticed how long my car had been there things started happening. Turns out I’m not a dolt. Repairs were attempted, then replacement parts were ordered and installed. Voila. It took over a month but the issue has been resolved and I pray to god the car stays happy and healthy. I’m going to drive it on the rare-to-occasional side to keep anything from going sideways and to hopefully keep it from needing service of any kind. More

Will attended to all my car concerns and more. He provided me with a loaner car when an additional work was needed for my car. He provided me with a loaner car when an additional work was needed for my car. More

When we scheduled our service for two vehicles, the scheduler told us that no loaner vehicles were available so we had to schedule the services on separate days. We called our service advisor Brandon t scheduler told us that no loaner vehicles were available so we had to schedule the services on separate days. We called our service advisor Brandon the day before our first service and he was able to arrange a loaner vehicle and service for both vehicles at the same time. Since the dealership is 30 miles away this worked to our best advantage. We have worked with Brandon for several years and he knows our vehicles well so we trust his judgement. Highly recommend the dealership and service department. More

Responsive and quality service. Brandon (1) is my service rep and does a great job. Brandon (1) is my service rep and does a great job. More

Brandon M. , in the Service Department, is amazing. He makes sure that everything is absolutely perfect and provided immediate feedback and suggestions! You ar , in the Service Department, is amazing. He makes sure that everything is absolutely perfect and provided immediate feedback and suggestions! You are blessed to have such a dedicated and caring employee! More

All good. Service was preformed quickly and nearly. Much appreciated. Kwanny is the best!!! He really is dedicated to customer service and the dealership. Service was preformed quickly and nearly. Much appreciated. Kwanny is the best!!! He really is dedicated to customer service and the dealership. More

Nick was very helpful and patient. The process was smooth and hassle free and when I ran in to issues with financing they helped me to get it through Mercedes The process was smooth and hassle free and when I ran in to issues with financing they helped me to get it through Mercedes More

This dealership has always been great to me. They treat customers as the Golden Rule applies. They treat customers as the Golden Rule applies. More

Outstanding experience, everyone was very nice and Professional, and it was done in no time 👍🏻 Professional, and it was done in no time 👍🏻 More

Every time I have needed assistance, the service staff are always accommodating and kind. The one complaint I do have, every time I call 📞 the dealership no one answers the phone. That can be very frustr are always accommodating and kind. The one complaint I do have, every time I call 📞 the dealership no one answers the phone. That can be very frustrating. But, overall I do recommend the Reno M-B dealership to my friends. I love my Mercedes-Benz. ❤️ More