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Mercedes-Benz of Raleigh - Service Center

Raleigh, NC

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28 Reviews

28 Reviews of Mercedes-Benz of Raleigh - Service Center

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March 18, 2019

Reviews work. In 2017, I bought a GLC 300 from a very nice gentleman called Bert in Cary. In June 2018, I brought my car for the 20,000 miles check and they rotated More

by Cecile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Lorey
November 25, 2018

Excellent customer service from Stephen Lorey Stephen has been my service advisor for the last three years and every time I bought car to him, he has always handled it with attention to detail and More

by Leon123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lorey
October 19, 2018

Unexpected blowout After having the side walls of my tire slit due to hitting a pot hole, I wasn't sure that if I would get my car back the day of due to the not having More

by Chopper0710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2018

Hurricane Help I just wanted to let you know how very grateful I am for the help that Kassandra and Shawn gave us last week prior to the hurricane. I contacted t More

by CBSSNg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Service Technian
September 10, 2018

Thorough and tenacious Our Sprinter van was serviced by two other Mercedes dealerships but no other technician was able to diagnose or took the time to diagnose our problem. More

by Roberson, Virginia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Sandfort, Lauren Belmont
September 02, 2018

Service Department/Chuck Scott-Service Consultant August 30,208 my 2005 mercedes alternator battery and coolant light displayed.Chuck Scott -Service Consultant at Raleigh Mercedes Benz informed me tha More

by Douglas64
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Sam Eckhardt, Ray Belom, Chuck Scott
August 29, 2018

Beyond Expectations ! My service advisor Lauren Belmont, and the whole Leith MB team do an exceptional job with taking care of your Mercedes Benz. They will not allow you More

by Jerry U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"C" Morton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Grandey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Belom, Lauren Belmont, Sally Newman, Nick Matchunis , Scott Charron
Aug 30, 2018 -

Mercedes-Benz of Raleigh responded

Thanks Jerry for sharing your experience. Your kind words means the world to us. We look forward to serving your automotive needs in the future!

July 21, 2018

2015 mercedes c300 panoramic roof (Stephen M Lorey) I brought my car in to your Mercedes-Benz service center this past Monday, and I want you to know how much I appreciate your service. Stephen M Lor More

by MBFS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen M Lorey, Stephen Lorey
Jul 28, 2018 -

Mercedes-Benz of Raleigh responded

Thank you fro the kind review! Stephen is a wonderful asset to our team and we are so pleased that he exceeded your expectations. Thank you for your continued business : )

June 23, 2018

The Best !!!!!! I cannot say enough wonderful things about Linda and the team in service at this dealership !!!!!! Linda has become a friend from the 1st visit and I More

by SLKMae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Grandey
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2018

Excellent Service Had a great experience with the service department. Stephen Lorey went above and beyond, and really took care of me. He kept me in the loop and did ev More

by arieman3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian, Stephen Lorey