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Mercedes-Benz of Raleigh - Service Center

Raleigh, NC

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28 Reviews

28 Reviews of Mercedes-Benz of Raleigh - Service Center

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February 04, 2024

My name is Gerry Cameron, I carried my 2011 Mercedes benz convertible E 550 in for a vibration 📳 that was very uncomfortable to drive. The service team was very perfessional in helping me to relax while the More

by Gerry Cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Valentin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Paredes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Mercedes-Benz of Raleigh responded

Gerry, we're so glad to know that our service team at Mercedes-Benz of Raleigh was able to resolve the issue with your E 550. We appreciate you trusting us and are here for any future needs!

August 11, 2023

Service at MB of Raleigh has always been top notch. My recent visit for a minor concern was well handled by Mark Nicholas and Ace mechanic Shawn. Both men were attentive to my concerns and treated me w More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Nicholas and Shawn (last name unknown to me)
Aug 14, 2023 -

Mercedes-Benz of Raleigh responded

Dave, we're delighted to know that Mark and Shawn provided you with top-notch service at Mercedes-Benz of Raleigh. We always aim for our customers' satisfaction! Thanks for the 5-star review!

August 02, 2023

Mark Nicholas did an amazing job with the service of my sprinter van. I was informed of everything that was needed and was given excellent sevice... More

by dj.lewis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Nicholas
Aug 03, 2023 -

Mercedes-Benz of Raleigh responded

DJ, we're glad to know Mark provided excellent service for your Sprinter van at Mercedes-Benz of Raleigh. Thanks for the positive feedback, and we hope to see you back!

Aug 03, 2023 -

dj.lewis1 responded

Great service...

January 31, 2022

Mr. Robinson was EXTREMEL helpful with a rather unusual problem. Given the fact that I am NOT a customer of his dealership, Mr. Robinson went FAR above and beyond in helping me resolve the problem! His in More

by nancecreate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

nancecreate responded

Sirs; Mr. Keith Robinson is an EXEMPLARY employee!! He helped me with a VERY unusual and confounding problem! His insight, knowledge of MB products and systems and his subsequent follow-up went FAR above and beyond anything that could be expected. I am EXTREMELY grateful for all of his help!! Tony Max Nance

Feb 01, 2022 -

Mercedes-Benz of Raleigh responded

We are delighted that Keith and the team went the extra mile to assist you! Thank you for choosing Mercedes-Benz of Raleigh and for sharing your outstanding review. We hope to welcome you back for your future service needs!

June 27, 2021

Mercedes Benz of Raleigh is a very professional dealership. They treat their customers first class. Everyone at Mercedes Benz of Raleigh does their best to make the customer feel welcome. More

by Tony123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kassandra Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Mercedes-Benz of Raleigh responded

Tony - thank you for the all-around fantastic review! We will be sure to pass your kudos along to the Mercedes-Benz of Raleigh team for their outstanding work. Drive safe, and we hope to see you again down the road!

December 01, 2020

Recently stopped by for a new aux battery Kyle was there and a warm greeting began a seamless, painless and otherwise pleasant experience. On a side note; when I began shopping for a replacement for my L More

by lrhmd5888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Paonessa
October 22, 2020

I had a problem with my car. The brake light was alway on. SO I went to leith mercedes and Linda took very good care of the car. More

by ketanmist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Grandey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Mercedes-Benz of Raleigh responded

ketanmist - we are so pleased to hear that Linda was able to resolve your concerns. Please do not hesitate to reach out any time you need assistance and we look forward to working with you in the future!

April 02, 2020

George Brown is a top notch man that is honest and wants so much to please his customers! He is a 10 PLUS!!! He is great! More

by Sarah Poole
Recommend Dealer
Yes
Employees Worked With
George Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Lorey
March 18, 2020

Excellent experience!! Always first class. George Brown treated my like royalty. He answered all of my questions before I had a chance to ask. Amazing experience!! More

by LaMont
Recommend Dealer
Yes
Employees Worked With
George Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Grandey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2020

Best customer service ever!! From the time you arrive they get it right EVERY SINGLE TIME! Kudos to Stephen Lorey & Stevey Grubb.always smiling & kind. More

by Kelley.sharp
Recommend Dealer
Yes
Employees Worked With
John Proctor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevey Grubb, Jeffrey Mitchell, Stephen Lorey
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