Mercedes-Benz of Princeton - Service Center

The dealership is fantastic My service advisor Brain McCoy is amazing person. He is very experienced with what he does. He kept me updated and explained everything. The loaner My service advisor Brain McCoy is amazing person. He is very experienced with what he does. He kept me updated and explained everything. The loaner car was clean well maintained. More

Very good. Convenient for my service needs. Staff interaction while polite and "friendly" is average. A bit more personality is needed. Overall service experienc Convenient for my service needs. Staff interaction while polite and "friendly" is average. A bit more personality is needed. Overall service experiences are satisfactory. I guess it's establishing a great relationship with advisors and staff as have been used to at a previous dealership over many years prior to relocating to NJ. More

2008 S550 transmission servcice I am very pleased with the recent work that was performed on my S550 transmission. My car was experiencing shifting issues and not running optimally. I am very pleased with the recent work that was performed on my S550 transmission. My car was experiencing shifting issues and not running optimally. Brian McCoy, the Service Manager and the technical team did a good job in identifying the issue and giving recommendations for correcting to problem. The team delivered great insights and value....would highly recommend using this service department. More

Quick, Professional ... and a pleasure Stopped in without appointment for emergency new battery and handling that quickly as well as oil change and bulb replacement. Washed the car and g Stopped in without appointment for emergency new battery and handling that quickly as well as oil change and bulb replacement. Washed the car and got plenty of my work done while car was being serviced. Great staff, Great service, Great Experience and Great people. Well Done !!! More

Dropped my E300 off the night before my service appointment and picked up my loaner. Brian called early the next day to discuss my scheduled service and all went well. The car was ready by 3, clean appointment and picked up my loaner. Brian called early the next day to discuss my scheduled service and all went well. The car was ready by 3, cleaned and sanitized. Although I did not get her name, the receptionist at the service department must be one of the hardest working individuals there. She handled the phones, dropoffs and pickups with a smile and was very courteous. More

Older ML received much needed work over Engine was failing to accelerate, and needed normal annual car Service. Turns out it had been 6 years since some fluids and filters had been replaced Engine was failing to accelerate, and needed normal annual car Service. Turns out it had been 6 years since some fluids and filters had been replaced. I’m feeling more confident that everything is good to go. Didn’t take all that long, either. I was happy with COVID procedures as well. More

Professional and Courteous Rich expedited the lease return process for us and filled us in on the important details on what happens next with the car and what we need to wait fo Rich expedited the lease return process for us and filled us in on the important details on what happens next with the car and what we need to wait for in regards to the bill from Mercedes Financial. He was available for questions and informed us that we could always reach out even if we were not able to get a new car at this time. More

We have been Princeton Mercedes-Benz customers for more than 20 years; they never failed to deliver good service, be on time and be fair in pricing. We are lucky to have them next door. I will recommen than 20 years; they never failed to deliver good service, be on time and be fair in pricing. We are lucky to have them next door. I will recommend this dealership and service center to everyone who drives Mercedes. More

Very Friendly service center My GLE 350- 2020 battery was draining fast. Princeton Mercedes took care of problem Victor Rivera service counselor is very cooperative, lesions to y My GLE 350- 2020 battery was draining fast. Princeton Mercedes took care of problem Victor Rivera service counselor is very cooperative, lesions to you carefully and provide best care. Mahendra Shah More

Great experience, very detailed when explaining the process during my visit- I would definitely recommend friends and family to purchase a vehicle here- I also appreciated the updated and follow up cal process during my visit- I would definitely recommend friends and family to purchase a vehicle here- I also appreciated the updated and follow up calls More