Mercedes-Benz of Princeton - Service Center

Service was easy and professional as usual loaner provided and vehicle was washed when picked up as well as sanitized easy process no negative issues provided and vehicle was washed when picked up as well as sanitized easy process no negative issues More

Just a routine "B" service.. Car was ready within a couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. couple hours, freshly washed. Smooth and easy. Service advisor (Brian) and the front desk folks were great. More

Brian McCoy simply the best. Brian makes sure everything is explained and the reasons for why the dealership suggest the repairs or service needed. He is a true asset to the company. Thanks. is explained and the reasons for why the dealership suggest the repairs or service needed. He is a true asset to the company. Thanks. More

Satisfied with the workmanship and my advisor. Was also informed of added service that should be performed on my vehicle as soon as possible to prevent unwanted repairs. informed of added service that should be performed on my vehicle as soon as possible to prevent unwanted repairs. More

Always professional and courteous. Great service. Do what's necessary to get it right. Even though it's out of the way, I still take my car there for service. Thanks. what's necessary to get it right. Even though it's out of the way, I still take my car there for service. Thanks. More

Since 8/13/18 I visited the shop 5 times for the same recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since recurrent problem of flat tire on the same right front side. Despite never needing to replace a tire in my life before being a careful driver, since this problem started the service advisor at this dealership told me I have to be more careful and had to replace the tire repeatedly. I asked to check if there is any other problem as it made no sense to me but each time I was told it was probably just a pothole! Also despite being an emergency and a safety concern, the service department seemed to never have a loaner car, except if I book it weeks in advance Overall I ended up spending thousands of dollars only in the past two years on fixing the same problem over and over. Last week I had the same issue again and finally the service advisor found a crack in the wheel itself and a small leak in the same right front tire both cost me $876. When I asked him if he thought that was the reason behind the vulnerability of the same side and repeated issue he said yeah it probably was and that lead to those damages. I asked then to speak with the manager who explained to me that he reviewed my file and he disagreed that those issues were related, and declined my request to end the lease term and reimburse me for my losses. I got a third party advisor from a local tire shop who confirmed that this is very unusual unless for drift drivers and I am surely not one. I would describe my experience with Mercedes Benz of Princeton to be disappointing and inconvenient. I feel unsafe driving the car and I can’t wait to end the lease More

It was great working with Linda on servicing my car. They were able to replace the starter and two batteries in what seemed like record time! were able to replace the starter and two batteries in what seemed like record time! More

Excellent customer service and dedicated auto workers. Easy check in and easy check out. No Covid worries while waiting. Clean, organized, well attended waiting area. Thank you! Easy check in and easy check out. No Covid worries while waiting. Clean, organized, well attended waiting area. Thank you! More

MB of Princeton is the best.Quick reliable and total MB of Princeton is the best. Quick reliable and total satisfaction every time I go. Time estimate for repair always come in at or earlier than promi MB of Princeton is the best. Quick reliable and total satisfaction every time I go. Time estimate for repair always come in at or earlier than promised More

Perfect experience. Brian my contact is the best I have come across. I trust him and better experience each time I have visited. Front desk is professional and waiting area is comfortable. come across. I trust him and better experience each time I have visited. Front desk is professional and waiting area is comfortable. More