Mercedes-Benz of Princeton - Service Center

My backup camera had stopped working after an ice storm. When service discovered it could not be fixed, they replaced it at no charge. They were very informative during my 3 hour wait. Best service experien When service discovered it could not be fixed, they replaced it at no charge. They were very informative during my 3 hour wait. Best service experience ever! More

Prompt service and well organized drop off and pick up. Staff is courteous and follow up during the day is appreciated. Vehicle clean and ready when promised. Staff is courteous and follow up during the day is appreciated. Vehicle clean and ready when promised. More

Jeff handled my service engagement with professionalism, diligence and competence. The service was impeccable and the courtesy vehicle was a pleasure to use. Thank you very much. diligence and competence. The service was impeccable and the courtesy vehicle was a pleasure to use. Thank you very much. More

Jeff handled my scheduled maintenance with the utmost courtesy and efficiency. My car was detailed and returned to me with all settings as I had originally programmed them. I highly recommend MB Princeto courtesy and efficiency. My car was detailed and returned to me with all settings as I had originally programmed them. I highly recommend MB Princeton. More

I love my Mercedes A220!It is pothole season, and I hit I love my Mercedes A220! It is pothole season, and I hit one and got a flat tire, rt. front. I brought it in to be replaced. It took 2 hrs. and 15 mi I love my Mercedes A220! It is pothole season, and I hit one and got a flat tire, rt. front. I brought it in to be replaced. It took 2 hrs. and 15 minutes - which seems excessive. Then, Jeff told me that the other front tire had been damaged and also needed replacing. But it was, again, not in stock (the first one wasn't either). Why would you not order two tires when ordering one, just to have in stock? At the end of the day, Jeff offered me a loaner car and just leave my car there - it would have been a better decision for me to have done that. Now I have to go back today for the second tire replacement, and the flat tire is pretty flat. Jeff and all the people at Mercedes are great to work with - very considerate. Jeff was right that a loaner would have been a better answer. But I would have brought the car back for the second tire sooner if I knew it wasn't going to take all afternoon, since I had a deadline on a project I'm working on at work. Thanks, anyway, to all! More

Well organized and officers are friendly and professional, not much wait time. My vehicle GLS 450 service completed on time. I would definitely recommend to others. Thank you so much. professional, not much wait time. My vehicle GLS 450 service completed on time. I would definitely recommend to others. Thank you so much. More

We unexpectly had to drop our car off for service. This was not a problem for the Princeton Mercedes-Benz team. They contacted us immediately to let us know they were working on the car. The went above a was not a problem for the Princeton Mercedes-Benz team. They contacted us immediately to let us know they were working on the car. The went above and beyond to ensure everything went smoothly and that we were well informed. They did a full check on the car even though this wasn't requested. It is always a pleasure dealing with them. They provide nothing less than excellent customer service. More

Great service, good communication. I would ask that you include Tire rotation in your pre-paid service package. Everything was on-time and delivered as promised. include Tire rotation in your pre-paid service package. Everything was on-time and delivered as promised. More

Linda Teague was wonderful. I hit a pot hole traveling to a Viewing on the NJ Tpke. on 2/4/21. I had to have my car towed and was understandably upset. She understood my distress and worked to make the proce a Viewing on the NJ Tpke. on 2/4/21. I had to have my car towed and was understandably upset. She understood my distress and worked to make the process seamless to include a loaner vehicle so that I could make the services. I so appreciate all that she did. Thank you Linda. More

Though I had to wait 30 minutes past my scheduled appointment, however that’s fine given the service I received. Browny points on keeping me updated throughout the day. appointment, however that’s fine given the service I received. Browny points on keeping me updated throughout the day. More