Mercedes-Benz of Princeton - Service Center

My relationship with the service team was built while I had my 450 SL between regular service visits and my driving skills to avoid pot holes my visits were quite often. Miguel Cruz and I became quite goo had my 450 SL between regular service visits and my driving skills to avoid pot holes my visits were quite often. Miguel Cruz and I became quite good friends and him and the rest of the team always met my expectations. A loaner car was always available and they truly managed each visit with compassion as I sadly handed them my convertible on a gorgeous day :(. I highly recommend the service team...great job and hope my visits are less frequent with my GTA!!! More

Well this is my second car from the dealership. Unfortunately they don’t give courtesy car wash. Haven moved from NY where I use to get free car wash at the dealer without any question. Plus the wa Unfortunately they don’t give courtesy car wash. Haven moved from NY where I use to get free car wash at the dealer without any question. Plus the waiting area in service is not that great. They can do better. More

Worked with me over the phone to resolve some issues I was having and answer some outstanding questions I had. Easy to understand and definitely has a lot of product expertise was having and answer some outstanding questions I had. Easy to understand and definitely has a lot of product expertise More

My tire pressure was going very low and I was close by so I just went in on a whim without an appointment and Jeff helped me right away. So helpful and so nice. I had a nail in my tire, so I am so glad I too I just went in on a whim without an appointment and Jeff helped me right away. So helpful and so nice. I had a nail in my tire, so I am so glad I took a chance! More

The service advisor Victor is phenomenal but the front desk is never able to get me a loaner car on my desired day of service:( desk is never able to get me a loaner car on my desired day of service:( More

Never let me down in over 25 years of service there. Simply outstanding all the time! Jeff, Brian and Harry before he retired are all truly professionals. Simply outstanding all the time! Jeff, Brian and Harry before he retired are all truly professionals. More

Great service, very personable. They even washed my truck when they were done. I just wish it didn't take a month to be seen when making an appointment when they were done. I just wish it didn't take a month to be seen when making an appointment More

Fantastic response to my emergency situation! They drove for an hour each way to service my new car from another dealer! for an hour each way to service my new car from another dealer! More

I have been a very satisfied customer since 1999.Brian I have been a very satisfied customer since 1999. Brian McCoy always does a great job scheduling and taking care of my service needs. I have been a very satisfied customer since 1999. Brian McCoy always does a great job scheduling and taking care of my service needs. More

18 months ago the dealership replaced a cracked windshield in my S550. Recently I noticed a small amount of water entering the car and dripping on to the rearview mirror. I returned the car to Merc windshield in my S550. Recently I noticed a small amount of water entering the car and dripping on to the rearview mirror. I returned the car to Mercedes Princeton and they ran numerous tests to try to locate the source of the leak. It turned out to be a gap in the seal for the new windshield. Once this was established, the dealership offered to remove and reseal the entire windshield without any charge under the warranty. They kept the car for more than a week for this major operation and during that time provided me with a loaner at no charge. When my car was returned to me it had not just been cleaned, but thoroughly detailed and looks like a new car. I could not have asked for better service, and the service advisor, Linda Tague send me delete texts to update me on the work being done. I am very satisfied with this dealership. More