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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,314 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,314 Reviews of Mercedes-Benz of Princeton - Service Center

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November 26, 2021

Beware of this dealerships service department! They are horrible!! Gave them a car which was running perfectly and after a $300 service lights are going off and the car shows multiple failures - when I cam More

by iscnitzan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian McCoy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Tague
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Horne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Cruz, Paula Dzwonkowska
Dec 03, 2021 -

Mercedes-Benz of Princeton responded

We are sorry to hear of your experience. At Mercedes-Benz of Princeton, we strive to provide every client with an enjoyable vehicle servicing environment. We have the utmost trust, and faith in our award wining Mercedes-Benz Certified Service Writers, and Mercedes-Benz Master Certified Technicians. Thank you for choosing us as your Mercedes-Benz service provider!

November 25, 2021

Excellent Service. Andy provides great customer support. He kept me up to date on ther services provided. The dealership is clean and well maintained. More

by rjrutherford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that our service department continue to impress you during your visits! Congrats on your new Mercedes-Benz!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 20, 2021

The service we received was exceptional, the car was picked up as planned and the tire repaired on time. No complications or delays. Many thanks! More

by jorgegu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Mercedes-Benz of Princeton responded

We are so glad that you enjoyed every step in your experience with Victor. Thank you so much for sharing and for being a part of our Mercedes-Benz of Princeton family! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 13, 2021

Helpful, prompt and courteous service. I am not a regular customer but was treated as if I was a long standing customer. Well managed dealership. Thanks More

by lalit_ahluwalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

Thank you for your fantastic feedback. Thanks again for the wonderful recommendation, and have an amazing day! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 12, 2021

Always excellent service. Loaner car always available. Clean waiting area. Courteous and friendly front desk. More

by MercedesMaurice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

Happy customers make us happy! Thank you so much for sharing this wonderful feedback about our team. We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 12, 2021

Excellent service from Victor and his team! Ordered a part overnight and fitted the next day - awesome! More

by SeanR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

It is fantastic to see that Victor continues to impress you during your visits! Thanks for taking the time to review Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 09, 2021

I want to thank Mr. Jeffrey Hirthler at the MB of Princeton very much!!! For a short period of 20 years, I stick with this dealership because of him----fair, trustable, friendly and professional! More

by jeffyzhou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that Jeff, Brian, and the rest of our service department continue to impress you during your visits! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 09, 2021

Everyone was very friendly and my service was completed in a timely manner. Very professional staff. Great experience and I will definitely continue to take my car there. More

by MissyL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Linda and our Service Team! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 09, 2021

Mercedes benz princeton is a great customer focused dealership. Drove there to have Rich setup my phone and answer my questions. I have also been to There service department a dozen times and they alwa More

by Gladhyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Brittingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Cruz
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

Thanks for review! Richard is awesome and will do whatever he can to make sure his customers have a positive experience! He appreciates the review and looks forward to working with you again! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 06, 2021

Prompt and efficient. Linda in service was very helpful on the phone and with scheduling. More

by Cant91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Cruz
Nov 13, 2021 -

Mercedes-Benz of Princeton responded

We are so glad that you enjoyed every step in your experience with Linda. Thank you so much for sharing and for being a part of our Mercedes-Benz of Princeton family! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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