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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,313 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,313 Reviews of Mercedes-Benz of Princeton - Service Center

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February 08, 2022

I had the pleasure of dealing with Miguel Cruz and he was absolutely phenomenal. Miguel always goes above and beyond to make sure I am taken care of and my Mercedes is in top notch condition. I really appre More

by druzairsyed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vasil Cherepania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Horne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Cruz, Gary Napierkowski Jr., Paula Dzwonkowska
Feb 09, 2022 -

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that our service department continue to impress you during your visits! Congrats on your new Mercedes-Benz!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 05, 2022

My experience was very good however they did not have a loner for me although I asked for one while making apt. More

by anielasiniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Dzwonkowska
Feb 09, 2022 -

Mercedes-Benz of Princeton responded

We are so glad that you had an amazing experience!!! Thank you for the 5 stars! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 31, 2022

The front desk staff is very welcoming and professional. The waiting room area is very clean. Service overall is punctual. More

by Ov.plumm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Mercedes-Benz of Princeton responded

We are so glad to hear this wonderful review! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 24, 2022

Outstanding service.making me write a minimum of 15 words causeS me to feel like Iam back in college.( not a good feeling) If you ask me to respond this way again I will not respond again . M-B of Princeton More

by Lamontfletcher42
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your years confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 22, 2022

Everyone was extremely friendly and helpful. Wait time was exactly what they had told me when making my appointment for my A1 service. More

by figduch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Cruz, Paula Dzwonkowska
Jan 26, 2022 -

Mercedes-Benz of Princeton responded

Thanks for telling us that Miguel and Paula were very professional, as well as friendly and knowledgeable. We're glad to know that you're happy with the service you received. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 21, 2022

Very helpful and efficient. Very friendly. I can always count on Princeton Mercedes to assist me. More

by kfago100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert John Lisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Jan 26, 2022 -

Mercedes-Benz of Princeton responded

It's great to hear that Robert was so helpful, as well as reliable and honest. It's also great to know that Linda provided you with a great service visit and you're pleased with everything. Thanks so much! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 20, 2022

Robert was courteous and helpful and did resolve most of the issue with the app . Advised to wait 2 days and call if any more glitches in the system . More

by yr2012mail
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Robert John Lisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Jan 20, 2022 -

Mercedes-Benz of Princeton responded

Thanks for review! Robert is awesome and will do whatever he can to make sure his customers have a positive experience. He appreciates the review and looks forward to working with you again! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 12, 2022

Mr.Brian did a great job fixing my car...very curtorsy... Explain the problems simple so I can understand... More

by Maggyb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your wonderful positive review! We're here for any concerns you may have, and thank you for your business & trust! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 11, 2022

My service manager clearly had my best interest at heart. All was accomplished efficiently and expertly. Everyone was extremely courteous. More

by tpms1206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

Mercedes-Benz of Princeton responded

Thanks for your perfect A ++++ review for Brian! Enjoy your new Mercedes-Benz and we look forward to seeing you again! Thank you for your business!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 08, 2022

Very good and professional. Quick and responsive. Excellent customer service. GPS tracker was nice feature. More

by Apujara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Cruz
Jan 08, 2022 -

Mercedes-Benz of Princeton responded

Thank you for taking the time to share your service experience. If there's ever anything more that we can assist you with, please don't hesitate to ask! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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