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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,312 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,312 Reviews of Mercedes-Benz of Princeton - Service Center

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June 10, 2022

I was very happy with the service and treatment of staff to me. Everyone was friendly, courteous and professional. I received rides from dealership after dropping my auto off and was very pleased. I came i More

by Bjazzy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tarissa Rinier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Napierkowski Jr., Paula Dzwonkowska
Jun 11, 2022 -

Mercedes-Benz of Princeton responded

Thanks for your perfect A ++++ review for our service team! Enjoy your Mercedes-Benz and we look forward to seeing you again! Thank you for your business!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 10, 2022

After servicing my van still shows 3 lights on my display they gave me my car saying its done but i told them them the issue they said the service guy is on vacation we can not help More

by Nunesvalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Horne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your business. At Mercedes-Benz of Princeton, we pride ourselves on providing every client with an enjoyable, professional vehicle servicing environment. We are sorry to hear of your displeasure. Please contact us directly at 609.771.8040 to discuss your concerns, and we will accommodate you in every way. Thank you

June 06, 2022

Excellent service. Open communication with service advisor. Clean loaner car and my car is returned cleaned inside and out. More

by epigram-nonzero.0y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your wonderful positive review! We're here for any concerns you may have, and thank you for your business & trust! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 06, 2022

Very professional and excellent setvice. Technician was very helpful and courteous. Car came back washed and drove wonderful More

by go12b1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Mercedes-Benz of Princeton responded

Thank you so much for your incredible review! We are so happy and pleased that you love your Mercedes-Benz of Princeton Experience! Happy Motoring!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 04, 2022

Called to come in early and they still took me : they where very polite and quick . More

by eddieroca1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Mercedes-Benz of Princeton responded

Thanks for telling us about your terrific experience, it's great to know that Jeffery was so helpful to you, from start to finish. We also really appreciate your kind remarks and we'll look forward to assisting you again with any future needs!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 04, 2022

My service advisor Jeff Hirthler goes above a beyond to not only ensure that my car is fixed to my satisfaction but he makes sure that as a customer I am happy with the work done More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your years confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 31, 2022

I have used Lexus for over 18 years and their waiting room was nicer.. I never had to pay for service while my car was under warranty. Sorry to say but The Mercedes service charges are way too high! More

by Heera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mercedes-Benz of Princeton responded

We are so glad that you had an amazing experience!!! Thank you for the 5 stars! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 31, 2022

Excellent service as usual. Jeff the service manager is very capable and professional. Loaner car was essential and was appreciated More

by ramesh.punwani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mercedes-Benz of Princeton responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 27, 2022

Always a smooth and easy transaction with MB Princeton service: drive up, check in, talk to advisor, get loaner car and you're on your way. I also appreciate that my car is washed during service. More

by sueh
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mercedes-Benz of Princeton responded

Thanks for your perfect , top-tier review! Enjoy your Mercedes-Benz and we look forward to seeing you again! Thank you for your business!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

May 24, 2022

The dealership was very professional and my experience was amazing. The loaner car I received was clean and the service department communicated everything my car needed. More

by Mmadison18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your years confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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