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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,312 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,312 Reviews of Mercedes-Benz of Princeton - Service Center

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August 15, 2022

At this location the service advisor ordered part (door lining/door insulation) and called so an appointment for installation was set up… I arrived … sat in waiting area until installation. More

by Vernard Leak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Mercedes-Benz of Princeton responded

Thanks for your 5-Star praise and kind comments about our team! We thank you for your years of loyalty and business. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 15, 2022

So Far So Good! We want to thank Linda and Paula for taking the time to help resolve the problem with the car. See you soon!!!! More

by Junbug77!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Tague
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Dzwonkowska
Aug 18, 2022 -

Mercedes-Benz of Princeton responded

We are so glad to hear this wonderful review! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 09, 2022

Brought my Sprinter RV in for a couple of recalls. Easy to make the appointment and everyone was nice, polite and helpful. Not sure (as of this time) if all the fixes on the recalls worked, but time w More

by tycontrols
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your fantastic feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 06, 2022

I needed a road assistance to jump my car and the serviceman arrived 15 min after I called. He was very knowledgeable and courteous. Excellent service! More

by Lenuska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serviceman, name unknown
Aug 09, 2022 -

Mercedes-Benz of Princeton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we exceeded your expectations. Thank you again for choosing Mercedes-Benz of Princeton; we look forward to having you as one of our valued customers for many more years to come! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 04, 2022

I have been dealing with the service department Brian McCoy for over 20 years and is one of the reasons I continue to buy from this dealership. More

by cnico5218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Dzwonkowska
Aug 09, 2022 -

Mercedes-Benz of Princeton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 04, 2022

Something that I needed fixed, Robert walked me through in 15 seconds. I had made numerous calls to the dealership and had never heard back. Today I talked with Steph in administration, she ensured me that More

by patdalemalczan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert John Lisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I spoke with Stephanie in administration
Aug 04, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your fantastic review of your experience with Robert! Enjoy your Mercedes-Benz, and have a wonderful week! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 31, 2022

Service people were knowledgeable respectful and did what they did what said. Car was ready on as promised More

by Jzollenber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Dzwonkowska
Aug 03, 2022 -

Mercedes-Benz of Princeton responded

Thanks for your 5-Star praise and kind comments about our team! We thank you for your years of loyalty and business. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 28, 2022

Great service as always! Victor is always a class act and gets the job done More

by Jayc11112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 26, 2022

Paid a visit to get a tire fixed and secured an appointment on the same day and the reception and trouble shooting and time taken to fixe were optimum. More

by GLE350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Dzwonkowska
Jul 28, 2022 -

Mercedes-Benz of Princeton responded

We're truly touched and honored by this amazing review. We appreciate you trusting the Mercedes-Benz of Princeton team with all your vehicle buying and servicing needs - it is our pleasure to assist you! Thank you for taking the time to share your feedback, and come back again soon! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 17, 2022

I received a recall letter about a week ago. I called and scheduled an appointment with Brian. I dropped my car off a few days later. My car was fixed and washed the next day. Everything was smo More

by ekeller2830
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Mercedes-Benz of Princeton responded

Thank you for your wonderful positive review for our service team! We're here for any concerns you may have, and thank you for your business & trust! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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