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Mercedes-Benz of Princeton - Service Center

Lawrence, NJ

4.9
1,312 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service. Schedule a Service Appointment today, or review our great service specials. If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos. If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.

2910 U.S. 1

Lawrence, NJ

08648

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1,312 Reviews of Mercedes-Benz of Princeton - Service Center

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February 02, 2023

Service was prompt as always. This allows me to stay and wait to do some work and then be on my way. Andy was on the ball and very polite. More

by jim.gunnerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Mercedes-Benz of Princeton responded

Thank you for your confidence in both our sales and service teams! We are grateful to have you as a customer and we look forward seeing you again!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 30, 2023

The team in Service is OUTSTANDING! !! Andy Horne is our assigned advisor and we could not be happier with his professionalism and communication. More

by mrliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Mercedes-Benz of Princeton responded

Thank you for your super feedback! Thanks again for the 5 Star recommendation, and have an amazing day! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 28, 2023

Excellent and Easy going to deal with the service department. Easy drop off and delivery of the vehicle. More

by Himanshu Gupta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Mercedes-Benz of Princeton responded

Thank you for the amazing service review for Jeffery. We're so happy to have earned your 5 STAR review! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 23, 2023

I have been dealing with Mercedes of Princeton and Jeff and Brian in service for over 25 years. Wouldn't consider going anywhere else! More

by Director
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Mercedes-Benz of Princeton responded

Thanks for your perfect, top-tier review! Enjoy your Mercedes-Benz and we look forward to seeing you again! Thank you for your business!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 17, 2023

Andy was very polite and helpful with getting my service completed in a timely manner. More

by Bernadette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Andrew! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 17, 2023

I am not fully happy with the service. I took almost more than a month for my car to be serviced. Getting an update from the service adviser is very difficult. More

by gopinats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your continued loyalty. At Mercedes-Benz of Princeton, we strive to provide every client with an enjoyable, trustworthy vehicle servicing experience. Thank you so much for sharing! Please contact us at 609.771.8040 to discuss your concerns further. Thank you

January 15, 2023

Professional staff all around. The sales staff, Mr Dale Cook is ALWAYS there to help. Whether it’s a sales question or service question DALE is always willing to assist us. Jeff, t More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Wilkening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Mercedes-Benz of Princeton responded

Thank you for your positive 5 Star review, and for giving our dealership such a high star rating! Safe travels! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 15, 2023

It's always so clean and professional. They're also very accomidating and understanding. Customer service shows More

by Rvaldez8800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Mercedes-Benz of Princeton responded

Thank you for your super feedback! Thanks again for the 5 Star recommendation, and have an amazing day! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 14, 2023

Jeff is a great service adviser—always clear about what needs to be done and always pleasant to deal with. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Hirtler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Mercedes-Benz of Princeton responded

Thank you so much for your incredible review! We are so happy and pleased that you love your Mercedes-Benz of Princeton Experience! Happy Motoring!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

January 07, 2023

Al was friendly at take in and Andy was terrific, service completed timely as usual. More

by Kwd56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al at check-in Valet
Jan 07, 2023 -

Mercedes-Benz of Princeton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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