Mercedes-Benz of Princeton - Service Center

Dealer will not honor new car warranty I have owned Mercedes-Benz vehicles for over the past 10 years getting a new vehicle ever 2-3 years. I have never had a need for warranty repair until I have owned Mercedes-Benz vehicles for over the past 10 years getting a new vehicle ever 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealers statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hrs. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes-Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes-Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the "normal" channels have yielded my no results not even a return phone call. More

Thanks Linda Tague Linda is the best - we so enjoy seeing Linda and knowing she will take care of all our needs - Thanks for always making us feel so special and ensurin Linda is the best - we so enjoy seeing Linda and knowing she will take care of all our needs - Thanks for always making us feel so special and ensuring we are safe and taken care of More

Excellent! I am very appreciative of the service I recently received in the Service Department. Jeff Hirthler went out of his way to help me on very short notic I am very appreciative of the service I recently received in the Service Department. Jeff Hirthler went out of his way to help me on very short notice. He not only got my car in for service in a timely fashion, but also was able to get all of the work completed to my total satisfaction. I will continue to recommend Princeton Mercedes (even though I live closer to Cherry Hill) because of the excellent service that I have received in both the Sales and Service Department. More

Scheduled maintenance Brian McCoy is exceptional. He is very pleasant to work with and knows his customers. I really like the new text messaging confirming the appointmen Brian McCoy is exceptional. He is very pleasant to work with and knows his customers. I really like the new text messaging confirming the appointment as well as the car readiness after service and payment verification. I have been a customer of MB Princeton for 10 years and wouldn't do business anywhere else. More

service This was my first service visit and I was very happy. The process was quick & easy. There was someone there immediately to take care of me and every This was my first service visit and I was very happy. The process was quick & easy. There was someone there immediately to take care of me and everyone from that point on was very helpful and friendly. Thank you!! More

We prefer Chinese service It is pretty difficult to associate in English for us. So it would be better if you have Chinese employees so it will be easier for us to communicate. It is pretty difficult to associate in English for us. So it would be better if you have Chinese employees so it will be easier for us to communicate. More

The staff and Linda who worked with me were super friendly MB service center in Princeton was very nice. People there are super friendly and very efficient. I am happy with the overall service I have receive MB service center in Princeton was very nice. People there are super friendly and very efficient. I am happy with the overall service I have received over the last 5 years! More

excellent customer service Brian M. was great to work with, so nice and courteous. Work was done in a timely manner and he kept me posted with progress via phone, email and tex Brian M. was great to work with, so nice and courteous. Work was done in a timely manner and he kept me posted with progress via phone, email and text. Thank you so much. More

Linda Tague is always very professional and always caring. I love the car and the world class service I get from Linda and her crew. She gets the work done on time and works efficiently and effectively. I love the car and the world class service I get from Linda and her crew. She gets the work done on time and works efficiently and effectively. More

Great Experience Jeff was great. The work was done professionally and perfectly. The staff made sure I was informed, updated and all of my needs were met. Thanks fo Jeff was great. The work was done professionally and perfectly. The staff made sure I was informed, updated and all of my needs were met. Thanks for everything More