Mercedes-Benz of Princeton - Service Center

Robert Lisi is THE BEST! I was having horrible problems with the navigation system in my car. I brought it to the service department more than once and they kept telling me d I was having horrible problems with the navigation system in my car. I brought it to the service department more than once and they kept telling me different things were wrong. I was getting very discouraged because it still wouldn't work. Through a single phone call Robert was able to tell me what I was doing wrong and how to fix it. It was really a simple problem. He walked me through the steps while I was in the car and saved me a trip to the dealership. So grateful to finally have this problem solved! I highly recommend this technical wiz! More

The staff is very helpful and accommodating. Robert helped me with my new car purchased. He showed me how to use the self parking, which I still don't quite get. He said I could come back as many Robert helped me with my new car purchased. He showed me how to use the self parking, which I still don't quite get. He said I could come back as many times as I like to get more lessons. I appreciate all the help he gave me, and probably will in the future More

AMAZING EXPERIENCE working with this dealership! I cannot begin to say enough about Mercedes-Benz of Princeton, and specifically Paul Karkenny the service manager. Not only is he knowledgable and pr I cannot begin to say enough about Mercedes-Benz of Princeton, and specifically Paul Karkenny the service manager. Not only is he knowledgable and professional, he is supportive, patient and treats his customers like family. He returns calls immediately and goes out of his way to assure that his customers are cared for and feel understood. He is a 100 out of 100! And...my sales representative, Aron Orisin is the finest sales representative I have ever had the honor to work with. He is incredibly knowledgable, intelligent, gracious and responsive! He is one of the most professional "professionals" I have ever worked with. I cannot recommend him highly enough. Thank you Mercedes-Benz of Princeton for having such amazing individuals! Lisa Burditt More

Service Mr Paul E.karkenny great man in service department he take care customer very good and listening everything I had a great experience there’s... Mr Paul E.karkenny great man in service department he take care customer very good and listening everything I had a great experience there’s... More

Great service personnel He was very helpful and will let you know everything and anything you need and very fast to help you out in every way. Perfect customer service I ha He was very helpful and will let you know everything and anything you need and very fast to help you out in every way. Perfect customer service I have received everytime I come to Mercedes office More

Not trustworthy, rude, rip-off I hate to write any negative reviews about anything because I understand no one can make everyone happy. But, I also understand that one representativ I hate to write any negative reviews about anything because I understand no one can make everyone happy. But, I also understand that one representative can ruin all the reputation of your company. I took my ML to this place for servicing which was supposed to be service A. My service manager was Paul who was very friendly in the beginning and seemed very trusted person but he recommended me service B which was more expensive. He also recommended me several other additional stuff with the service B which cost me more than $950. Due to my busy schedule I didn't get chance to ask him the details but I totally trusted him. Then I read about service A and B and realized that my car was not due for service B. I contacted my previous service center e.g. Silver Star Mercedes and realized that they already did the service B last year. I called Paul and asked him the reason that why did he recommended me for service B? He immediately started making excuses and had no answers. Then I contacted service Manager Brian and explained him all the situation. Brian seemed very reasonable guy and he apologized me for all the situation and offered me $200 credit. I mentioned to him that in future I don't want Paul to be my service advisor because I can't trust him. Today I made a call to book an appointment and I was surprised that in their record my car was still due for service B. I tried to ask Paul about it but he was so rude when he saw the note from last year. He didn't answer my questions about their record of having my car due for service B and disconnected the phone. I contacted Brian again and he told me the same stuff that this car is due for service B. This is insane... He also told me that service B usually costs approx. $650. Well, I had paid almost $950 last year for what? no one knows... infect he started blaming that because I approved it and thats why they did it. How ridiculous argument it is? I trusted them and they ruined all my trust. I would not suggest anyone to go to this place unless you really know what do you need to do. I think they rip-off the customers. I am not going to this place ever and will ask all my friends to not use this place. Even though I have $200 credit in their record but xxxx it.. I can't take the xxxxxxxx and headache form these people. I'd rather go back to New York and get it done there. I can't trust these folks. I feel sorry that even though Princeton Mercedes is in my neighborhood but I can't use them. I hope they rectify the issues within their team especially with Paul and make this neighborhood little trustworthy. More

The best By the time i was waiting very cordial and professional The loner it was clean and i can keep the car as i want for the services By the time i was waiting very cordial and professional The loner it was clean and i can keep the car as i want for the services More

Satisfied Customer I am very satisfied with the quality of service I received from this dealership, and in particular, from the Service Advisor, Miguel Cruz. My car had I am very satisfied with the quality of service I received from this dealership, and in particular, from the Service Advisor, Miguel Cruz. My car had gone completed dead on me, so it had to be towed into the service department. It was probably within an hour or less when I had received a call form Miguel, informing as to what was the problem and the corrective actions that need to be taken to get it up and running. As a result of the quality of service I received, it suffices to say that whenever the need arises, I will be more than please to return to this dealership. More

Will definitely be back I've been to a couple of dealerships within a 15 mile radius of me and this one was my most recent. I am a stickler for service so I need to make sure I've been to a couple of dealerships within a 15 mile radius of me and this one was my most recent. I am a stickler for service so I need to make sure I fee at home when I get any work done on my baby! Long story short I was provided a great service by a very respectable team. Miguel was a great help and was very knowledgeable when I asked him questions about the mode of my car. Overall it was a great experience and I will continue to come here for any work I need. Thanks for the great experience! More