Mercedes-Benz of Princeton - Service Center

Positive Experience Good dealership, highly recommended for service. Rich was helpful and knowledgeable. Overall good experience over the course of my lease, would recom Good dealership, highly recommended for service. Rich was helpful and knowledgeable. Overall good experience over the course of my lease, would recommend for family and friends . /// More

Professional The technician(s) performed the service and repair satisfactorily. MB did not have in stock a part needed for the repair, so they kept the car overni The technician(s) performed the service and repair satisfactorily. MB did not have in stock a part needed for the repair, so they kept the car overnight. It was ready when promised. Everybody was professional. More

Great service! Had a flat tire and had to drive in without appointment, the technicians fixed in quickly and also fixed a recall that I wasn’t aware of. without appointment, the technicians fixed in quickly and also fixed a recall that I wasn’t aware of. More

Professional and high quality service center.I was also Professional and high quality service center. I was also provided upfront estimates before work is done giving me no pressure options. Great staff f Professional and high quality service center. I was also provided upfront estimates before work is done giving me no pressure options. Great staff from my service adviser - Victor Rivera up to the front desk. More

The cost of owning a Mercedes Only had the car for three months. Pothole took out the front tire. Good to know that you can drive on a flat. Replacement cost was expensive; se Only had the car for three months. Pothole took out the front tire. Good to know that you can drive on a flat. Replacement cost was expensive; service was quit. It's the prize of owning a Mercedes. More

Great service experience I went in for my first service of my GLE 350, though I walked in a bit late they accommodated my request and delivered back the car the same day eveni I went in for my first service of my GLE 350, though I walked in a bit late they accommodated my request and delivered back the car the same day evening.. They were also courteous to ask me if I needed a spare car during this time.. Thank you MB Princeton team ! You are a great team ! More

efficient My Mercedes wasn't bought at the agency, but the service manager worked with me to get the best outcome. Everyone I spoke with was courteous and fri My Mercedes wasn't bought at the agency, but the service manager worked with me to get the best outcome. Everyone I spoke with was courteous and friendly. More

Mercedes Service. Mercedes-Benz of Princton will be my number one spot for car shopping. My Service advisor Mr. McCoy was aswome! it was very easy and fast. Mercedes-Benz of Princton will be my number one spot for car shopping. My Service advisor Mr. McCoy was aswome! it was very easy and fast. More

Reception at service was hurried, polite but hurried. Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initi Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initial phone call from service the following day conveying to me what service was to be performed. Received another call that evening at 5 pm stating work was performed and my car was ready to be picked up. I stated that i was 90 minutes from you and currently at my business and could not possibly make it on time, was asked to be there in the morning and i again replied not possible as i have a business that requires my attention but could be there by 1:30 pm. The person on the phone, while courteous, was put off by my scheduling but consented. Arrived at 1:30 pm was greeted by service reception( different person from drip off ) paperwork complete, handed loaner keys over, was given my keys and told my car was out front. It wasnt, but was eventually located and driven to us out front. We requested someone familiar with the CarPlay function to make certain it worked properly, The young man was knowledgeable and after getting it to finally work admitted there seems to be a software issue. Not wanting to waste time and leave the car, i accepted it and drove off. Now i fully understand the difficulties in software compatibility, but i lease a Mercedes expecting perfection to be a matter of degree and not an attempt. I am in no way disappointed and look forward to a long relationship with my salesman and the Princeton dealership and service. This long winded explanation is not an attack but a constructive criticism of my recent experience. I own a business and i understand the complexities involved. Thank you in advance for addressing this and again its not a major contention but something that needs a bit of attention. Thanks again. More

Linda was very proactive and polite in her estimate and follow up after the car was serviced. Loaner car is a life saver for a single car family. follow up after the car was serviced. Loaner car is a life saver for a single car family. More