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Mercedes-Benz of Princeton - Service Center
Lawrence, NJ
1,367 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service.
Schedule a Service Appointment today, or review our great service specials.
If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos.
If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
1,367 Reviews of Mercedes-Benz of Princeton - Service Center
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February 03, 2020
Great Service! This dealer is always good about doing great service. We have been customers since 2004. Our service representative, Linda, is knowledgable, profess This dealer is always good about doing great service. We have been customers since 2004. Our service representative, Linda, is knowledgable, professional, friendly and a real credit to the dealership. I am always contacted if there are suggested repairs not identified by us but found by the techs doing the work. The call gives us the opportunity to give the go ahead or to wait. I would defintely recommend Mercedes-Benz of Princeton for both sales and service. More
by Harry L.
Employees Worked With
February 02, 2020
Service was outstanding Always a pleasure dealing w MB of Princeton. It was unfortunate I had to wait 2 yrs for air bag replacement but not fault of dealership. Looking forwa Always a pleasure dealing w MB of Princeton. It was unfortunate I had to wait 2 yrs for air bag replacement but not fault of dealership. Looking forward to purchasing certified C300 soon. More
by theelefty
Employees Worked With
January 31, 2020
Always a positive experience with Mercedes Benz Princeton. Friendly professional staff from call to schedule, our service Representative Jeff through the checkout staff. Our car is clean and vacuu Princeton. Friendly professional staff from call to schedule, our service Representative Jeff through the checkout staff. Our car is clean and vacuumed and ready to go. Very happy with MB Princeton, NJ. More
by Jmvnt
Employees Worked With
January 31, 2020
service campaign took my car in for the bolt replacement on the steering rack. which was done. the service took a little longer than expected but was done correct. took my car in for the bolt replacement on the steering rack. which was done. the service took a little longer than expected but was done correct. More
by mbe400
Employees Worked With
January 28, 2020
Horrible service that is rapidly going downhill This is a very annoying place to deal with.(which unfortunately we living in this area are stuck with). I bought my brand new cla from this showroom b This is a very annoying place to deal with.(which unfortunately we living in this area are stuck with). I bought my brand new cla from this showroom back in 2013. Things were acceptable..not perfect..but acceptable till last year, but since last year their service seems to have gone completely downhill. First, last October 2019..my cla kept having the "coolant level low," light on for a few days. One day, I had just parked...& the car refused to start up. The engine had just died. Luckily this happened while it was parked & not driving on the highway. It had to be towed to the dealership..and when I called...they said the car needed a new battery...this was when the car was around 6 years old & had around 47k miles on it( less than 50K miles). They billed me $691 for a new battery. Not a word was mentioned about the coolant level. Within a few weeks, the coolant light was on again. I took it back to the dealership in December & someone topped it off & said "things should be fine"..the light didn't turn on & so I thought it was addressed this time. I couldn't have been more wrong. In January this year, the coolant level light was on again. What has really upset me is this..I called & set up an appointment for them to look at the car again..I was given an appointment...14 days later. because I was told that's the 1st day they had a loaner available. not 1 or 2 or 3 days...but 14 days. Today, a few hours before my appointment,( set a full 2 weeks in advance) I get a call that they will likely not have a loaner car tomorrow & 'if I could just wait around when the repair is done' FACT>>THEY HAVE HAD THE CAR TWICE OVER THE LAST 100 DAYS & HAVE NOT IDENTIFIED/ADDRESSED THE PROBLEM. FACT>>I WAS TOLD THE CAR NEEDED A NEW BATTERY INSTEAD & WAS CHARGED ALMOST $700. FACT>> ITS A 6 YEAR OLD CAR WITH LESS THAN 50,000 MILES ON IT. FINAL FACT>>AFTER WAITING 2 FULL WEEKS< I'M TOLD THE EVENING BEFORE THAT THEY DON'T HAVE A LOANER CAR AVAILABLE & EXPECT ME TO EITHER WAIT EVEN LONGER< OR SIT AROUND THE DEALERSHIP WHILE THEY "FIX" THE PROBLEM> THEY HAVEN'T BEEN ABLE TO FIX THE CAR IN THE LAST 100 DAYS OR SO. THE GUY I SPOKE TO>>JEFFREY DIDN'T SEEM TO CARE & GAVE ME HIS FULL NAME ONLY AFTER I REPEATEDLY ASKED HIM FOR HIS FULL NAME FIRST SAYING "THERE IS ONLY ONE JEFFREY IN SERVICE" I don't believe this dealership cares about its clients & I can see 3-4 recent negative reviews, so I know I am not the only one who has got horrible service recently. I cant wait till I no longer have to contact this dealership. Save yourself a rise in blood pressure & go buy your MB from another dealership...you will be so very thankful you did If I could give this review zero stars, I would. More
by manasikar
Employees Worked With
Paul Karkenny
January 27, 2020
maintenance service MB of Princeton has always provided the best customer service, which is why I have leased 5 vehicles with them and intend to continue because of the MB of Princeton has always provided the best customer service, which is why I have leased 5 vehicles with them and intend to continue because of the excellent service I receive from MB of Princeton. Linda Tague is always so attentive and knowledgeable. More
by drjunie
Employees Worked With
January 27, 2020
Best service I received notice of a needed repair by mail. The schedulers, Paula, Karla and Eileen, got me the appointment to fit my schedule and always greet me I received notice of a needed repair by mail. The schedulers, Paula, Karla and Eileen, got me the appointment to fit my schedule and always greet me and other customers with cheerful attitudes. My service advisor, Paul Karkenny, took only minutes to get to me, had reserved a car for my use, and did not pressure me for additional work. My car was ready that day, washed and, in addition, a fuse replaced at no charge. This is our fifth Mercedes with MB of Princeton, and will not be our last. More
by d2d
Employees Worked With
Paula, Karla and Eileen, Paul Karkenny
January 27, 2020
Fast and effective service I arrived at 7:30am for a regular service appointment. Garage doors opened on time and I was quickly and efficiently welcomed. Although my service m I arrived at 7:30am for a regular service appointment. Garage doors opened on time and I was quickly and efficiently welcomed. Although my service manager was running late that morning, a colleague met with me. I was done in under two hours and my service manager (Jeff) handled all the paperwork with the leasing company (Emkay) after I left. Thank you! More
by cpalmnj
January 27, 2020
Very Professional I have been dealing with Princeton Motor Sport since 1983 when I bought my first Mercedes from them. I have always had a great experience in working I have been dealing with Princeton Motor Sport since 1983 when I bought my first Mercedes from them. I have always had a great experience in working with them and their staff. More
by mshane
January 27, 2020
Robert was extremely helpful and knowledgeable.He Robert was extremely helpful and knowledgeable. He explained the problem and how to fix it in the future. I will not hesitate to call on him again. Robert was extremely helpful and knowledgeable. He explained the problem and how to fix it in the future. I will not hesitate to call on him again. More
by Doug
Employees Worked With
