Mercedes-Benz of Princeton

We needed to get a second car & test drove a few other brands, new models but didn't feel that they were worth it for the price. A friend mentioned that after going through a bad accident (not her f other brands, new models but didn't feel that they were worth it for the price. A friend mentioned that after going through a bad accident (not her fault) she said she now bought a Mercedes & maybe we should look into it due to its safety record. Knowing that we definetly couldn't afford a band new one, we looked at a certified used mercedes at a dealership closer to where we lived, My husband test drove the car & said he really liked it, it was a C-300 Sports edition. We were not really happy with that dealership & looked online & found that The Princeton location had a few 2013 available, My husband called & was transferred to Alex Shaparin, who immediately looked into the car we saw online, he called back & informed us that that vehicle had been in an accident but they had a couple others which were their loaner cars & in excellent condition. He also informed us that Mercedes had a loan for 66 months at 1.99%, which was great and affordable. We drove to Princeton the next day, about an hour away & saw the vehicle, Alex was great, the people at the showroom were nice, did not care whether we were buying a new or used car, offered us drinks etc. Alex was a great salesperson to deal with he was forthright, knew the vehicle well, allowed us to test drive it, gave us space to decide. Once we did he showed us the price list on the car & though it was a good price, we asked him to please get us a better deal, he informed us his Manager was not in & he would talk to him tomorrow morning. The next morning we got a call from Alex saying his manager agreed to give us a $1000 off, which was great. He started the paperwork, got everything quickly done & when we went to pick up the car, it had been detailed, cleaned & Alex explained the features to us, something we never expected but They gave us the car with a full tank of gas & a lovely keychain/pen set which was a very nice gesture. This was truly a wonderful dealership & it was an absolute pleasure dealing with Alex Shaparin, we will surely refer him to all our friends. Having had the car for over a month it is a great vehicle & we are extremely happy with our decision. More

Arno was terrific to work with. He is friendly, professional and very knowledgeable without the hard sales pitch. He listened to what I wanted in a car and never tried to push me to purchase more professional and very knowledgeable without the hard sales pitch. He listened to what I wanted in a car and never tried to push me to purchase more than I wanted. I picked up my new C350 last week and the entire transaction, from beginning to end, went without a hitch...no surprises. More

Good customer service starts with a proper greeting, but then requires consistent follow-through from elsewhere within the establishment (i.e. from reception, other salespeople, service, parts, etc.). Ther then requires consistent follow-through from elsewhere within the establishment (i.e. from reception, other salespeople, service, parts, etc.). Thereafter, a persistent focus upon the follow-up - that is, the same level of courtesy and service received when you first stepped into salesroom, and from the entire organization - marks the true quality of a service-oriented business. I am pleased to state that my experience with M-B of Princeton has reflected this ideal. This is the second automobile we've purchased from this establishment within the past 18 months. The vehicles themselves are only part of the reason. Service matters, and I've been very pleased by their consistent professionalism, courtesy and level of service. More

I gave 5-star ratings to every asepect of the Princeton MB dealership all because of our car purchasing experience with Mr. Paul Lai. We first visited here because a couple of friends purchased cars f MB dealership all because of our car purchasing experience with Mr. Paul Lai. We first visited here because a couple of friends purchased cars from Mr. Lai and highly recommended him to us. The whole time we were there (about half a day), he was smiling and made us feel welcome and comfortable. His professionalism, expertise, and patience made this entire purchasing experience a very pleasant one. If it were not for him, we probably would not have made a decision right there on the spot. He is well organized and took his time explaining everything and finding the best deal for us which made the process smooth-going and hassle-free. After signing off the paper work, it was already dark and late. He took time to show us how to operate the car and the innovative technologies, and help us set up the settings before we drove off the site. He is a really a model sales representative. I will definitelly recommend him to anyone we know who is looking for a car. More

It was a pleasure to work with Alex Shaparin towards leasing a C300. I appreciated his taking the time to answer all my questions, either face-to-face or via email. He was very knowledgeable and courteo leasing a C300. I appreciated his taking the time to answer all my questions, either face-to-face or via email. He was very knowledgeable and courteous and I felt he really wanted to ensure I had a great experience in the dealership. I would recommend him without hesitation. More

I have been dealing with Tom Trovas since 2006 on all my vehicle purchases. He is the ultimate professional and extremely knowledgeable. It is comforting to know that I can reach out to Tom at any time an vehicle purchases. He is the ultimate professional and extremely knowledgeable. It is comforting to know that I can reach out to Tom at any time and know that he will respond promptly. The dealership as a whole is impeccable and all who work there are friendly and courteous. Nothing else compares to the Mercedes-Benz experience, especially here. I give the dealership and Tom Trovas a perfect "10"! Thanks again Tom! More

Dale was incredible to work with on my most recent purchase. He is extremely knowledgeable while at the same time very personable and professional. Dale took care of everything; making it incredibly e purchase. He is extremely knowledgeable while at the same time very personable and professional. Dale took care of everything; making it incredibly easy for me trying to balance a demanding work schedule and still get the vehicle I wanted. Thanks Dale for an excellent experience! More

Tom Trovas is extremely professional, knowledgeable and friendly. This is the second vehicle we have leased with his assistance and will not be the last. Excellent overall experience. friendly. This is the second vehicle we have leased with his assistance and will not be the last. Excellent overall experience. More

My experiencing of buying my first Mercedes-benz was wonderful. Tom is knowledgeable, professional, assertive, and he would think of ways for the benefit of clients to help them make decisions. In fact wonderful. Tom is knowledgeable, professional, assertive, and he would think of ways for the benefit of clients to help them make decisions. In fact, I made my decision the next day after we met Tom. Since then, I have been recommending my Mercedes-benz SUV and Tom to my friends. Best Regards, Tracy Wen More