Mercedes-Benz of Portsmouth

1 year Service on Mercedes GLC 300 Routine service was accomplished promptly. The service rep, Peter Preteroti, seems to like talking on the phone more than speaking with customers.. At Routine service was accomplished promptly. The service rep, Peter Preteroti, seems to like talking on the phone more than speaking with customers.. At drop off and pick up times he stayed on the phone while I stood directly in front of him. ( I did not even get a "I'll be right with you") Eventually, I found someone else in service who got his attention. I would strongly encourage management to observe his behavior and address this problem. We had used Holloway Mercedes previously and this was NOT a problem. More

Used sales Alex was great in finding exactly what I was looking for. He was professional and courteous at all times. Finance process was a breeze. Hope to mak Alex was great in finding exactly what I was looking for. He was professional and courteous at all times. Finance process was a breeze. Hope to make my next purchase here! Thank you! More

Great Dealer Both Jim Lowell and Mike Collins deliver exceptional service and a great experience. I highly recommend the MB Portsmouth team. Well worth the drive u Both Jim Lowell and Mike Collins deliver exceptional service and a great experience. I highly recommend the MB Portsmouth team. Well worth the drive up North. More

Great staff, phenomenal customer care! My husband and I just recently purchased our first Mercedes through Mercedes-Benz of Portsmouth. Dick in the sales department was very informative, pe My husband and I just recently purchased our first Mercedes through Mercedes-Benz of Portsmouth. Dick in the sales department was very informative, personable and made our car buying experience fun and stress free! More

Amazing last minute service! We realized on a Saturday morning that we were due for our yearly maintenance and an inspection. Called Mercedes of Portsmouth at 11am and was offere We realized on a Saturday morning that we were due for our yearly maintenance and an inspection. Called Mercedes of Portsmouth at 11am and was offered an appt. for noon! We took it and promptly left for our 40 min. trip. We arrived almost 10 mins. late and the service manager was very nice about it. He offered us a brand new car to use while we waited for our service. When we got back, our car was done, and washed! I had a few questions regarding my bluetooth capabilities and he was nice enough to sit in the car with me and answer all my questions! I have a dealership right in my own town, but still prefer to make the drive to Portsmouth, where we purchased the car! Also, while we were waiting, we were looking at the new cars. We were approached by Mike Steere to see if we had any questions. I knew there was a new model coming out and wanted to know if he had a picture of it. He very nicely took us in his office and brought the vehicle up on his computer and gave us plenty of information on it! More

Quick and Easy I found a great looking E-350 on Autotrader.com and followed up with Portsmouth Mercedes for a test drive. Sales process was professional and not pus I found a great looking E-350 on Autotrader.com and followed up with Portsmouth Mercedes for a test drive. Sales process was professional and not pushy, letting me take the lead rather than force feeding. Got a good deal for my Infiniti and negotiated an acceptable loan. They even threw in 2 years of free maintenance. Would recommend this dealership for good value and service. More

Outstanding Service Experience My first service experience with Mercedes Benz was exactly what I had hoped. It was clear that the goal was to make the experience as simple and pleas My first service experience with Mercedes Benz was exactly what I had hoped. It was clear that the goal was to make the experience as simple and pleasant as possible. Very friendly, professional, and efficient service and I will not hesitate to come to Mercedes-Benz of Portsmouth for my future service needs. More

Service with a smile. Peter at Portsmouth MB service department is always an asset,questions are answered accurately and quickly,excellent individual.I have had only comple Peter at Portsmouth MB service department is always an asset,questions are answered accurately and quickly,excellent individual.I have had only complete service details when asked . More

Purchased a used E350 The process was very easy. I called Les and indicated the vehicle that I was interested in. We set up an appointment and the vehicle was ready for The process was very easy. I called Les and indicated the vehicle that I was interested in. We set up an appointment and the vehicle was ready for a test drive and evaluation. We came to terms and we were asked when we wanted delivery. The vehicle was ready when promised, we sat down with Jeremy and signed the paperwork. Jeremy was very helpful and made the process painless. Les sat down with us and went over all of the features of the E350, he was very helpful and very knowledgeable. This is the third vehicle I have purchased from Les. More

Excellent experience We had a great experience in shopping and purchasing our new vehicle. The sales team was very helpful and patient while we looked at multiple vehicles We had a great experience in shopping and purchasing our new vehicle. The sales team was very helpful and patient while we looked at multiple vehicles. They were quick and fair when it came time to give a value for the trade in. The finance team worked hard to find us the best deal from lenders and not just the first offer they received. This was a great purchasing experience and we certainly be using this dealership in the future. Will recommend to anyone who is looking for a great vehicle. More