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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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February 26, 2023

Brought back my vehicle with damage and didn’t bring it back the way I brought it in. Did not do anything to fix it and did not take any responsibility More

by SKANGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
February 24, 2023

Service was excellent. I had a B Service and two recalls to do. They thought it'd be 4 to 6 hours. My appointment was at 1pm but I arrived early at noon. They got don More

by DUSTIN_PIERCY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Mercedes-Benz of Portland responded

Dustin, I'm thrilled to see our team has earned your business. Thank you for taking the time to share the details surrounding your experiences with us over the past 7 years. We look forward to continuing to work with you here at Mercedes-Benz of Portland.

February 23, 2023

I have always been happy with Mercedes-Benz of Portland. Anyone I've had contact with has always been respectful, and timely in addressing issues with my cars. Kenny took good care of me when I ordered my More

by SHTZULU95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Levias, Mark Tower
Feb 24, 2023 -

Mercedes-Benz of Portland responded

Thank you for this thorough review of your experiences here at Mercedes-Benz of Portland! Our team is happy to continue providing you with efficient, communicative and respectful service whether it be for car maintenance or purchasing. Until you next visit, safe travels!

February 22, 2023

Excellent and prompt Service blah blah blah blah blah blah blah blah blah blah blah, blah blah More

by CHOSTETLER101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Feb 23, 2023 -

Mercedes-Benz of Portland responded

We are happy to have provided you with excellent, prompt service! Thank you for taking the time to rate your experience here at Mercedes-Benz of Portland.

February 22, 2023

Sean to great care of me since I walked in and I had no issues whatsoever More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Feb 23, 2023 -

Mercedes-Benz of Portland responded

Hey Ron, thank you for think kind shout-out of our team member, Sean. We are pleased to know he provided you with excellent care during your time here at Mercedes-Benz of Portland.

February 21, 2023

My salesperson, Dale, was amazing throughout the entire process from the moment I emailed about my car, until the moment I drove it off the lot. He worked with me in terms a and made sure everything was re More

by vagabondlara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mylee Burns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Mercedes-Benz of Portland responded

Thank you for inquiring about the vehicle you were interested in here at Mercedes-Benz of Portland. Our team is happy to have made this transaction as smooth and convenient as possible. We will be sure to pass your kind comments along to our team member, Dale.

February 20, 2023

Best service for the metro area. Been to others that are closer to me, but this has best service. Only issue is it is hard to get an appointment most the time cause they are so busy. More

by KIM.ROSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell
Feb 20, 2023 -

Mercedes-Benz of Portland responded

Hi, Kim! Thank you for taking the time to leave us a 5 Star Review! We're sorry to hear that it's hard to get an appointment most times and will definitely pass this along to our team. We really appreciate you choosing us for your car service needs and we hope to see you again soon!

February 20, 2023

He is my favorite service man. So kind and helpful. We keep coming back, because the service is great. More

by DAN@ECKMANCPA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Feb 21, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to return to Mercedes-Benz of Portland for your vehicles maintenance, Dan! We are pleased to see the level of care provided by our team is what has allowed us to earn your business. We look forward to having you back down the road.

February 18, 2023

Service requested performed very well! . Car wash left wheels dirty! I routinely go to MB Portland for maintenance! More

by BLACKETER14366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Feb 20, 2023 -

Mercedes-Benz of Portland responded

Hi! Thank you for taking the time to share your experience with us. We look forward to seeing you again in the future!

February 15, 2023

Great people and good mechanics. Problem is parts. They just don’t or can’t keep a good stick in the system. More

by ATTPHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this candid feedback, while your concern is understood, we hope you will understand parts availability is out of our teams hands. Please don't hesitate to reach out should you have any further questions.

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