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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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April 01, 2023

Cecilia the Customer care Rep is Doing a FANTASTIC Job & everybody is very Polite & Courteous. I have an Appointment on May 1, 2023 for BREAK'S & TIRES!!! More

by mrmelo161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Tanigawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind shout-out for our team at Mercedes-Benz of Portland. We look forward to your upcoming appointment with us.

March 31, 2023

Every one was polite and I think tended to detail in servicing my car. Thank you More

by DMSIMONSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Portland responded

Providing you with polite and detailed service was our pleasure. Thank you for taking the time to share this review of our team at Mercedes-Benz of Portland. We hope to have the opportunity work with you again in the future.

March 31, 2023

I got good service, and good advice on how to save money and Kip my car running good More

by PETE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Godbey, Mark Tower
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Portland responded

Hey Pete, thank you again for bringing your vehicle to our team at Mercedes-Benz of Portland. We are happy to have provided you with quality service and advice on how to best care for your vehicle. If we can help in the future, don't hesitate to reach back out.

March 31, 2023

Rod is great and very communicative! I appreciated him keeping me updated every step of the way with my service. More

by sloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing this kind feedback for our team member Rod, Sloan! It is a pleasure to read that he remained in contact throughout the entirety of your vehicles service. If there is anything our team can help with in the future, please don't hesitate to return to Mercedes-Benz of Portland.

March 31, 2023

Great service department to work with. Always very honest and clear with any vehicle issues More

by MD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Godbey, Arthur Dimalanta, Pavlo Kovalik, Daniel Demeulle
Report | Print
Apr 03, 2023 -

Mercedes-Benz of Portland responded

Thank you for trusting our team at Mercedes-Benz of Portland to provide your vehicle with proper and quality care. As always, we are happy to have remained transparent, and look forward to working with you again in the future.

March 30, 2023

Really enjoy working with my service advisor, Rod. He is knowledgeable and helpful and professional. More

by SDANESHMAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Mar 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to shout-out our team member, Rod! We love reading of the professional, helpful and knowledgeable service he was able to provide you. We will be sure to pass along your kind comments and hope to have you back at Mercedes-Benz of Portland for any future needs.

March 30, 2023

Service Dept. Rep gets a 5. Service for an upscale dealer should outshine others but after service, they returned my car without sweeping inside or washing my rims More

by Hsimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
May 19, 2023 -

Mercedes-Benz of Portland responded

Hello Hsimon, thank you for taking the time to share this candid feedback. While we are pleased to know the quality of service provided by our rep met your expectations, we are sorry to learn the cleanliness of your vehicle upon return did not. I can assure you this feedback will be shared with our team in hopes of improving future experiences.

March 29, 2023

Excellent, professional and attentive to the needs of your clients. I am satisfied with the work done on my vehicle. More

by EKEIBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to our team at Mercedes-Benz of Portland. We are happy to know you drove away feeling confident is the maintenance performed on your vehicle. Our team will always be here to provide professional and attentive care, please don't hesitate to return for any future service needs.

March 29, 2023

This was a good service center which got the work done for me a in a timely manner. Prices were very expensive though. More

by sohelhss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Mar 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this candid feedback. While we are pleased to know you were satisfied with the level of care provided, we also hope you will reach out should you have any questions in regards to your service quote. Our team would be happy to address them with you.

March 29, 2023

when I gone the company they have good accepted me and fix my car problem thank you so much More

by ABIYHAILU4078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Kim, Mekonnen Wossene
Report | Print
Mar 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for choosing to bring your vehicle concerns to our team at Mercedes-Benz of Portland. We are happy to have helped resolve them for you, and hope to have the opportunity to work with you again in the future.

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