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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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April 13, 2023

Good service clean place Easy access traffic Helpful Coffee with snack like it Tv screen make busy. Thank you for your service. More

by maharjan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
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Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to list the aspects of your visit that you valued most! Our team appreciated having the opportunity to earn your business, and we hope to be seeing you back here at Mercedes-Benz of Portland for any future needs.

April 12, 2023

Cecelia is excellent. She made a bad situation so much better. The challenge of getting my brand new vehicle in for service is not acceptable. The lack of availabili More

by JANETPNW
Recommend Dealer
Yes
Employees Worked With
Cecilia -service
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April 12, 2023

Prompt service, easy to schedule. I have had a Mercedes for 10 years because of their service department. I did like it better when I had a consistent assigned service manager so I al More

by SKLEWISMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for your loyalty to Mercedes-Benz of Portland over the past 10 years! We are happy to know you continue to find your experience with our team, and in scheduling, to be prompt and simple. Looking ahead we will be sure to share your feedback with the team, and hope to have the opportunity to serve you for many more years.

April 10, 2023

Professional and communicative. Rod was on top of things from start to finish and helped me with the selection of necessary services. More

by devine92288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Rod Soprito
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Apr 28, 2023 -

Mercedes-Benz of Portland responded

Hello Devine, our team member, Rod, is happy to have shown you a professional and communicative experience from arrival to departure! Thank for taking the time to review your experience with our team at Mercedes-Benz of Portland.

April 08, 2023

Fast, prompt, clean, friendly, good waiting room, great service, job well done, not crowded,easy in and out More

by EDWCONKLIN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Mercedes-Benz of Portland responded

Thank you for this kind, descriptive review! Providing you with a comfortable, quality and efficient service visit was our pleasure. For your next due service, we hope you will continue to keep Mercedes-Benz of Portland in mind.

April 06, 2023

Was great experience first time using their service. Will come back for future service needs. More

by WFOLKS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 07, 2023 -

Mercedes-Benz of Portland responded

Thank you for allowing our team at Mercedes-Benz of Portland the opportunity to earn your business. Working with you was a pleasure, and we look forward to having you back for your next due service.

April 06, 2023

I haven’t used the service center yet since I just got me car but I’m sure it’s great. More

by DANIEL.CHALMERS5
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Ellett
Report | Print
Apr 06, 2023 -

Mercedes-Benz of Portland responded

Hey Daniel, congratulations again on your recent purchase! We understand you have not yet had the need to utilize our service team, but hope that when the time comes for your regular maintenance, you'll be keeping Mercedes-Benz of Portland in mind. Until then, we wish you safe travels.

April 05, 2023

There quick and efficient and always make sure your vehicle comes out driving better then it did when it went in! Also really appreciate how easy the customer service is to talk to. More

by EVANSLUKE176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2023 -

Mercedes-Benz of Portland responded

Thank you for this kind review, Evan! Our team is always happy to return our customers vehicles in better condition than when placed in our service center. For any future maintenance needs, we look forward to having you back at Mercedes-Benz of Portland.

April 05, 2023

During my last visit, all the staff was attentive and provided an excellent costumer service. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Apr 06, 2023 -

Mercedes-Benz of Portland responded

Hey Dan, thank you for taking the time to share these kind observations! We are always happy to hear when our team provides exceptional service, and hope to be seeing you back at Mercedes-Benz of Portland down the road.

April 05, 2023

My service tech is super nice, always so polite! He explains everything and I trust him. The waiting room is always clean & sales team is friendly around the coffee pot. More

by JFAHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
Report | Print
Apr 06, 2023 -

Mercedes-Benz of Portland responded

Thank you for continuing to bring your vehicle to our team at Mercedes-Benz of Portland. We are pleased to see you have come to trust our service technicians, and look forward to continuing to have you as a loyal customer. Until your next due service, safe travels.

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