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Mercedes-Benz of Portland - Service Center
Portland, OR
1,465 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,465 Reviews of Mercedes-Benz of Portland - Service Center
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April 25, 2023
Excellent repair service on my ML500. Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon More
by WOLFSONS
Verified CustomerEmployees Worked With
Other Employees :
Arthur Dimalanta, Mark Tower, Mekonnen Wossene
April 24, 2023
Very friendly. Go out of their way to explain what the service will include. Also we were confused about how to best use our navigation system and the advisor walke Go out of their way to explain what the service will include. Also we were confused about how to best use our navigation system and the advisor walked us through the steps to use it. Thanks! More
by RAEHANSEN
Employees Worked With
Our service advisor is not on the list (new to PDX, female). Not identified on repair order and we can’t remember her name. But she was fantastic.
April 23, 2023
Not so good experience. I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages f I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages for both the service managers day after day with no returned call or resolution More
by Stephen B
Employees Worked With
Mark Tower
April 23, 2023
Every went well on the first visit. Hopefully this trend will go on. Thank you Hopefully this trend will go on. Thank you More
by MADA.K
Employees Worked With
April 23, 2023
I am a very unhappy customer, My service has always been good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to get some information but got none. I am really upset and have had to cancel appointments, and the only person I have been able to talk to is the person answering the phones. WHAT KIND OF CUSTOMER SERVICE IS THIS? The person that picked up my car for very nice and courteous. More
by AUNTIEJOT
Employees Worked With
April 22, 2023
This is my second time visiting the service center and it was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in was completely different from my first visit. The first visit I came in because of some weird sounds coming from my tire whilst turning. I took it in and they claimed to have checked it but it still made the same noises — and, they didn’t even fill up my tires to the correct amount. This time around I had a new service representative and she was quick, attentive, and provided much more customer service than the last person. Unfortunately, I don’t feel welcomed when I come to this particular location ever, but her customer service made me feel like someone actually cared about me as a customer. The job was done quick and well. More
by AKA93
Employees Worked With
Other Employees :
Duncan Ostrander, Joseph Edgerly, Sean Popplewell
April 20, 2023
Just had minor maintenance done. Very quick and efficient. Provided me with concerns/recommendations. Promptly made arrangements to addresses upcoming issues Very quick and efficient. Provided me with concerns/recommendations. Promptly made arrangements to addresses upcoming issues More
by SCTTCLVR@YAHOO.COM
Employees Worked With
Andy
