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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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May 10, 2023

Now I am done , no more texts please. I have given my experience as a 5 several times , and have received so many texts since I have said it was excellent , however this re texting while More

by MM600@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
4
May 19, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this 5-star review. I'm sorry to learn of the number of times you have been contacted, and can assure you our team will be looking into this matter. In the meantime, we truly appreciate your understanding.

May 09, 2023

Excellent service. Strives to be timely Repairs done perfectly and excellent communications. Mostly covered by warranty. More

by KSNOOK@CRAFTSMANLABEL.COM
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
May 19, 2023 -

Mercedes-Benz of Portland responded

Providing you and your vehicle with excellent service was our pleasure. We are happy to have shown you timely service and applied your vehicles warranty wherever possible. Upon your next due service, we hope you will continue to keep Mercedes-Benz of Portland in mind.

May 09, 2023

Excellent work, Andy is very considerate and doesn't try to for things that aren't quite ready or in need to be done. He tells you when you can expect to need things done in the future as well. All around g More

by wishukd
Recommend Dealer
Yes
Employees Worked With
Andy
May 19, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to recommend our team member, Andy! It is a pleasure to read he was able to keep you informed about the upcoming services your vehicle will need while remaining pressure-free. Upon your next visit here at Mercedes-Benz of Portland, we look forward to providing you with this same high-level care.

May 08, 2023

Takes weeks to schedule a service. Took about eight weeks in service to get the car back. No communication on status or progress. More

by GHINGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cecilia
May 19, 2023 -

Mercedes-Benz of Portland responded

Hello, Thank you for taking the time to share this candid feedback. I would like to offer my apologies for the wait time and level of communication you received on behalf of our team. I can assure you we are working diligently to improve both of these aspects. In the future, I hope you will allow us the opportunity to earn back your confidence. Should you wish to discuss further, please don’t hesitate to reach out directly using the contact below, 503-228-8351 Eric Trueblood Service Manager

May 05, 2023

Staff’s upbeat continual prompt, thorough communication is what I remember most plus their labor & parts costs were slightly lower price than their competitor. More

by ROBERTADELEMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
May 20, 2023 -

Mercedes-Benz of Portland responded

Robert, thank you for not only taking the time to mention our teams professionalism, but our fair pricing as well. We truly appreciated your business here at Mercedes-Benz of Portland and hope to work with you again soon.

May 05, 2023

The mechanics did not have experience to fix my 1992 Mercedes. I paid over $1,000 dollars and they kept the car a month . I will not take my cars there ever. More

by Olivian Gramada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Popplewell
May 04, 2023

Pleasant atmosphere, service as promised, only complaint: prices are high . Service manager is prompt with details of problems More

by VALVIAJAG
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Tower
May 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind yet candid feedback. While we regret to see your thoughts in regards to our service quote, we are happy to know you found yourself to be satisfied with the quality and promptness of care provided by our team.

May 04, 2023

Staff did what they said they would do and everyone was very helpful. Snacks could use a little help though. More

by apfox20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert
May 20, 2023 -

Mercedes-Benz of Portland responded

We are pleased to know our team delivered upon their promises and provided an all-around helpful experience. Your business here at Mercedes-Benz of Portland is greatly valued and we only hope to continue to improve upon future experiences.

May 04, 2023

They are good people but lack of communication. They have had my car for 20 days and counting More

by ANDREWLOBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023

Your entire service and sales dept needs to be fired! I was asked to perform sexual services in lieu of payment More

by DNG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Alec Wagner, Jennifer Joseph, Alyssa Jones
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