Mercedes-Benz of Pompano - Service Center

I used to go to the dealership in Fort Lauderdale and dealt with Robert Blair who was very helpful until I met the service manager who was rude and condescending and a liar, have a brand new 2023 S580 W dealt with Robert Blair who was very helpful until I met the service manager who was rude and condescending and a liar, have a brand new 2023 S580 With 350 miles and had issues with the driver’s window all she could tell me it is not under warranty and asked me to leave the permises, I was never talked to like in my life , I guess your choice of giving a managerial job to the wrong people will make you lose a lot of customers. I went to pompano where the facility is much cleaner and help is great Mr Bradley Markoff is a real gentleman and very efficient, thanks again Bradley for the great service you provided me More

Just had my SL 55 MB brought in for a check engine light. The service rep John K was excellent. Kept me informed and told me he would call to let me know progress, and he did. Car was ready to be picked u The service rep John K was excellent. Kept me informed and told me he would call to let me know progress, and he did. Car was ready to be picked up next day. They washed it, looked brand new and everything perfect. I know why I bought the car from them, great service, great people. More

I live in NC, but use Mercedes of Pompano as my service center. My service advisor, Elijah, is great. He explains everything to me and calls me to keep me up to date when my car is in for service. I feel t center. My service advisor, Elijah, is great. He explains everything to me and calls me to keep me up to date when my car is in for service. I feel that they are honest and do not recommend any unneeded service. I highly recommend this Mercedes service center. I want to be the little old lady with 200,000 miles on my GLE 350 suv. Getting ready to drive it from NC to Wyoming. More

It was nice the dealership kept me up to date with the work order and even sent a short video when my car was on the lift. However, the time it took to complete the work order was much too long for what n work order and even sent a short video when my car was on the lift. However, the time it took to complete the work order was much too long for what needed to be looked at. The problem at hand was never thoroughly diagnosed . To make matters worse, the service advisor not only was very dishonest and tried to sell me repairs that were not needed but never sat with me to discuss the issues at hand when I picked up my vehicle. He would not give me the courtesy and time to explain anything. I did get a second opinion and was told I did not need the recommended repairs. Unsatisfactory and unprofessional business practice. More

Horrible, the day before the service i corrected my tier pressures and i didn't ask to mercedes to touch my tires. my wife took it to service and when i get the car driving experience was so weird i checked pressures and i didn't ask to mercedes to touch my tires. my wife took it to service and when i get the car driving experience was so weird i checked the tire pressures and they were all 45 psi. car instructions says 33 front 36 back maximum. my wife wrote Coby via sms and he said the values writing on the door is wrong check the fuel cap. i checked and it was same. then he wrote us again their device was off. i have everything in written. because of mercedes service I could have an accident or could be in trouble easily. i put write bad reviews everywhere.i purchased 2 cars from the same dealer but never never ever again. very irresponsible and Coby is answering messages like this is very usual and there is no mistake. More

Very helpful, although an accessory that had been ordered when I had bought the car and was supposed to be delivered on that day had not arrived yet. The remaining mud flaps were installed with no problem. T when I had bought the car and was supposed to be delivered on that day had not arrived yet. The remaining mud flaps were installed with no problem. The rest od the visit involved answering some technical questions about the car and some have yet to be resolved.l More

Although my car was too early for service the attention & courtesy I received was comforting, ANJA was wonderful; I’ll set my appointment as I get closer to the right time. While the driving is long it is w courtesy I received was comforting, ANJA was wonderful; I’ll set my appointment as I get closer to the right time. While the driving is long it is worth it. Thank you Mercedes of Pompano More

Always return to this dealer for service. Tried independent shops but always return to this dealer to solve the issues. Cheaper on the long run. Tried independent shops but always return to this dealer to solve the issues. Cheaper on the long run. More

Thanks to Anaja services writer and Joe the services manager at pompano beach Mercedes Benz . Very professional group to work with great job on the repair on the car. Thank you again. manager at pompano beach Mercedes Benz . Very professional group to work with great job on the repair on the car. Thank you again. More

Service rep Hayden Smith was outstanding in every way. ..from start to completion Kept me advised thru out process...answered all questions promptly..easy to work with AAA+++++ ..from start to completion Kept me advised thru out process...answered all questions promptly..easy to work with AAA+++++ More