Mercedes-Benz of Pompano - Service Center

They always give me the best service here and my advisor Armando is the best Armando is the best More

Beyond the worst experience ever at any dealership or repair facility. Communication was nonexistent confusing, and misleading at times. People simply would not pick up the phone to communicate or not re repair facility. Communication was nonexistent confusing, and misleading at times. People simply would not pick up the phone to communicate or not return voicemails left with questions. Would never ever go back, and plan on telling as many people as possible never to go there as well. More

I had a wonderful experience regarding the repairs of my vehicle, thanks to my service rep Anja. My extended warranty with car shield provided terrible service with regards to my contract but the service r vehicle, thanks to my service rep Anja. My extended warranty with car shield provided terrible service with regards to my contract but the service rep from Mercedes, Anja went beyond to assist me with getting the issue taken care of. My vehicle sat there for 5 months no fault of Mercedes. However, Anja ensured that I was kept abreast and returned my calls and emails in a timely manner. Anja was very attentive and made a horrible situation a little easier to bare. My service experience was excellent at Mercedes Benz of Pompano. Sorry I can't say the same for car shield. Thank you Mercedes. Thank you very much Anja. More

Do not waste your money take your business or your car to another place the worst care I have ever seen in my life. Calling the technical service because my car has a problem and if I cannot tell them what another place the worst care I have ever seen in my life. Calling the technical service because my car has a problem and if I cannot tell them what the problem is, they will not give me an appointment, because I am not a mechanic, I cannot tell them what problem the car has. More

Made an appointment to get my car service today, was told that would take 1 1/2 and ended up being 3 hours and rep was not very nice. Get home to find that one of my tires have a nail, why would the rep se that would take 1 1/2 and ended up being 3 hours and rep was not very nice. Get home to find that one of my tires have a nail, why would the rep see that? Had to return to the dealer to fix the tire, that's not acceptable at all. I am not a happy owner, never had problems at any of the other Mercedes Benz service places. Ana Casals More

Keith Donohue was helpful and attentive. Answered all of my questions and made sure my vehicle was ready for me to pick up when I flew down. Very detail oriented. It was a pleasure. my questions and made sure my vehicle was ready for me to pick up when I flew down. Very detail oriented. It was a pleasure. More

My experiences (from sales to service to finance) with this dealership have been nothing but poor from the beginning. Stay away from Mercedes Benz Pompano and any AutoNation dealerships - is my advice . this dealership have been nothing but poor from the beginning. Stay away from Mercedes Benz Pompano and any AutoNation dealerships - is my advice . More

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Mar dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! More

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I p service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there. More