Mercedes-Benz of Pompano - Service Center

The Worst Service Experience I’ve Ever Had – Avoid Mercedes-Benz of Pompano at All Costs Unfortunately, every interaction I’ve had with Mercedes-Benz of Pompano has been marked by incredibly poor c Mercedes-Benz of Pompano at All Costs Unfortunately, every interaction I’ve had with Mercedes-Benz of Pompano has been marked by incredibly poor customer service. I’ve given them multiple chances over the years, but my most recent experience has gone from disappointing to deeply uncomfortable. Their service advisors may give you verbal assurances about pricing, service, or timing—but do not trust them. These promises are not honored, and when questioned, you’re met with smug dismissals or deflection. I was explicitly told by their service manager, Matthew Pickton, that unless I had everything in writing, it wouldn’t “hold up in court.” He even went so far as to laugh at the idea of honoring verbal agreements, adding insult to injury. Even more disturbing: when I gave them a heads-up that I intended to leave a poor review based on my experience, I was threatened with a $500 increase to my service bill. This is not just bad service—it’s intimidation, plain and simple. To make matters worse, even written agreements aren’t safe. In my case, the manager simply said he would “revert” the arrangement, claiming the service advisor who made the promise “had no authority.” So the customer is left powerless, while the dealership hides behind shifting policies and shady internal politics. Buyer beware: Do not do business with this dealership. And if you absolutely must, get everything documented in writing—though even that may not protect you. This is a dealership that weaponizes its size and power, and treats its customers with indifference at best, and hostility at worst. More

Took my car in for service. Had a complicated sunroof issue. Service advisor was very helpful dealing with the extended warranty company. They were not able to finish the repair Had a complicated sunroof issue. Service advisor was very helpful dealing with the extended warranty company. They were not able to finish the repair due to unavailability of parts. This is the second issue with the sunroof system. First one was a delamination of the front cover panel which was fixed at no charge. Second one was a failure of the sunroof panel, did not close due to broken components. Both issues appear to be related to poor material choices and assembly techniques. Not happy with the car quality, dealership staff is very good. More

everything was smooth and easy--would highly recommend. As always thank you Armando. See you with the next one. As always thank you Armando. See you with the next one. More

Scheduled a service more than a week in advance. Two days after dropping the car, called to follow up for a status update, just to be told that they haven't even started on the job and would be assi Two days after dropping the car, called to follow up for a status update, just to be told that they haven't even started on the job and would be assigning a tech soon. Why schedule an appointment just for a car to be sitting there doing nothing? This is an inconvenience for the customers. Very poor communication. If you are short staffed, simply reschedule the appointment. More

Nice and helpful people working there. They do good job and on time service. I will recommend to anyone They do good job and on time service. I will recommend to anyone More

Professional and courteous … they completed the work promptly and correctly and Joe me notified of the progress.. promptly and correctly and Joe me notified of the progress.. More

I was always life going to the Pompano Dealership! Koby is fantastic and the rest of the staff Keith and Robert are great. Koby is fantastic and the rest of the staff Keith and Robert are great. More

MB OF POMPANO TRIED TO CHARGE ME $2,100 FOR "SERVICE B" WHICH IS A STANDARD MP SUITE OF SERVICE (OIL CHANGE, FILTERS ETC). THE SAME SERVICE B PACKAGE IN OTHER DEALERSHIPS COSTS BETWEEN $500-$800. WATCH O WHICH IS A STANDARD MP SUITE OF SERVICE (OIL CHANGE, FILTERS ETC). THE SAME SERVICE B PACKAGE IN OTHER DEALERSHIPS COSTS BETWEEN $500-$800. WATCH OUT! WHEN I INITIALLY REFUSED THE REP SAID "HIS IPAD GAVE HIM THE WRONG PRICE AND LOWERED IT TO $1,600. SHAMEFUL. I WALKED OUT. More

I have owned Mercedes Vehicles for over 30 years and have used Mercedes Service departments in Michigan and Florida; Fort Lauderdale and Coral Gables. This was the worst experience with Advisor Koby. Cold, c used Mercedes Service departments in Michigan and Florida; Fort Lauderdale and Coral Gables. This was the worst experience with Advisor Koby. Cold, callous, and defensive and allowed me to walk out without trying to fix the broken relationship by at least answering my concerns or involving a manger! I’m sitting waiting while they are calling a completely different name associated with my vehicle. Then he tells me I had no appointment, I did. Instead of allowing me to ask questions and vent - he gets defensive and angry at me because I’m obviously frustrated at this point. That’s it for me. I left!! Rule number 1 for a service recovery is fix the relationship and then proceed to the transaction. He kept trying to move forward without addressing my questions or concerns! More