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Mercedes-Benz of Plano - Service Center

Plano, TX

4.4
1,139 Reviews

1,139 Reviews of Mercedes-Benz of Plano - Service Center

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September 02, 2022

Wonderful service from start to finish. Thank you very much! I will always take my car here for service. More

by Cherry Vasquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Sep 02, 2022 -

Mercedes-Benz of Plano responded

Cherry, thank you for your 5-stars. We're happy to hear our team provided wonderful service from start to finish! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 02, 2022

I would rate this dealership top of the scale from the professional appearance of the employees to the expert advice and knowledge they delivered thruout my visit, especially Eli!! More

by Dixie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Sep 02, 2022 -

Mercedes-Benz of Plano responded

Dixie, thank you for your 5-stars. We're pleased to hear Eli and our team were professional and knowledgeable! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 02, 2022

Great experience at the Plano location. They always helpful and everyone is nice to work with at the dealership. More

by rondap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry
Sep 02, 2022 -

Mercedes-Benz of Plano responded

rondap, thank you for your 5-stars. We're glad to hear our team is helpful and nice to work with! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

September 01, 2022

Jay Henderson is a rockstar and the whole service department is very accommodating! They provide me with a shuttle every time and their communication and technology to keep you updated along the way More

by Codycarson817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Sep 02, 2022 -

Mercedes-Benz of Plano responded

Cody, thank you for your 5-stars. We're happy to hear Jay Henderson is a rockstar and our team kept you updated along the way! We appreciate your feedback and look forward to serving you additionally next time. Take care!

September 01, 2022

This the best Mercedes service center in town and Aly is their best service advisor. highly recommned to have your car serviced at this dealership. More

by jopin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Sep 02, 2022 -

Mercedes-Benz of Plano responded

jopin, thank you for your 5-stars. We're glad to hear Aly earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

September 01, 2022

Dealer performed a recall for mercedes. Car did not run correctly when it was done. Returned to get it repaired. They finally got it running then knocked the head washer off. Very poor serv More

by delka-repair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark henry
August 31, 2022

This was my first time to get our Mercedes serviced. John Berry did a great job taking care of our needs. Bob was able to reserve me a loaner & schedule my appointment. I now know you have to call ear More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry and Bob
Sep 01, 2022 -

Mercedes-Benz of Plano responded

Michele, thank you for taking time to share praise regarding your service experience with John Berry and Bob! We greatly appreciate your business and your feedback and we look forward to serving you additionally moving forward. Let us know when we may assist. Thanks again!

August 31, 2022

Clean waiting area, quick service, very nice service people, nice car wash,thank you very much More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Berry, John Jay Henderson,
Sep 01, 2022 -

Mercedes-Benz of Plano responded

Mary, thanks for your feedback regarding our clean waiting area, quick service and nice staff! We greatly appreciate your praise. Let us know when we may serve you next. Thanks again!

August 31, 2022

The labor cost is too much for an hour on each part. I spent over 1000 on labor when parts was less than $500... More

by lwalk82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan
Sep 01, 2022 -

Mercedes-Benz of Plano responded

lwalk82, thanks for sharing constructive praise regarding yoru experience with us in service. Unfortunately, the price of the part does not always correlate to the price/ amount of labor that is required to install it. Some parts can require other parts of the vehicle be disassembled to install. If you'd like to to go over the work necessary for your repair, reach out to our Service Manager, Ben Mitchel directly at BMitchel@mbplano.com or ‭(214) 547-2939 and he would be happy to cover those details‬. Talk soon. Best wishes.

August 31, 2022

Mercedes Benz of Plano is the best. They take care of you when you need them the most. They go above and beyond to take care of you fixing whatever issues you may have with your car an More

by maribel.villacres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elias in service
Sep 01, 2022 -

Mercedes-Benz of Plano responded

maribel.villacres, thank you for sharing kind words regarding our team taking care of you when you needed it the most. We sure appreciate your endorsement and pleased to hear our team went above and beyond to take care of you. Let us know when we may have the pleasure of assisting you additionally. Thanks again!

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