Mercedes-Benz of Plano - Service Center

They took great care of me and got me in and out fast! Thx Jacobie! Thx Jacobie! More

This dealership has been a breath of fresh air after working with Park Place for years. My wife and I both prefer mbPlano. working with Park Place for years. My wife and I both prefer mbPlano. More

Finally had gotten assigned to a service advisor after a miscommunication and my service advisor was in constant communication with me which was greatly appreciated and they continued to help me with gettin miscommunication and my service advisor was in constant communication with me which was greatly appreciated and they continued to help me with getting what I needed on my vehicle in a timely manner and I’m very thankful that they were able to help out from getting my key ordered to programming and cutting my key to calling me to pick up my vehicle and even notifying me that my vehicle had no gas and helping me put in the gas I had brought for the vehicle it was great service at the end and I truly appreciated the help I was given even though we had arrived late to pick up the vehicle truly appreciate my service advisor Luis Ramirez for keeping me aware of everything More

Yes, this was my first time coming at this dealership. I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smo I used to get the car serviced at the mckinney one since I had bought it there. This is closer. Tony, the service advisor, was excellent, very smooth, and he helped me walk through the needs of the car and whatever is best. Thank you. The car is working great. More

I’m always satisfied with the service here. Thank you for communicating effectively and providing great customer service. Thank you for communicating effectively and providing great customer service. More

The dealership was very organized and my service was complete in a timely manner. Liam was very helpful. complete in a timely manner. Liam was very helpful. More

You have a Great sales staff with Taylor Wilson and an amazing service representative frowith Aly Lalani amazing service representative frowith Aly Lalani More

The customer experience at MB of Plano service department is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I w is top tier thanks for my service advisor, Johnny. I switched from another MB dealership because I could never trust the information I was given. I will continue using MB Plano for service for my current and future vehicles. More

My advisor, Aly is awesome! He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service tak He made sure I got my car back in time for my trip cross country. He always takes great care of me. I have noticed that the dealership service takes a lot longer ever since COVID. I used to get my car back within 1-2 days, now it’s more like 3 days. I know people are finding on to their car longer, but the Executive management needs to look at staffing. Loaner cars are harder to come by, you have to make an appt way in advanced to get one. The Lexus and Acura dealerships have popped up next door, so need to look at how to KEEP that high Mercedes level of service. Right now, I only get that high level from my service advisor. This is a dealership issue to stay competitive. More

Yes. The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absol The service is as always. Par excellence. I will always use Mercedes Plano. Chad was excellent service advisor and Ben Mitchell is just the absolute best service manager ever. Mr. Mitchell is a true asset to Mercedes Plano. More