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Mercedes-Benz of Plano - Service Center

Plano, TX

4.4
1,139 Reviews

1,139 Reviews of Mercedes-Benz of Plano - Service Center

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September 07, 2022

Very professional doing good job keep it up taking good care of customers really like it More

by basheer hasanali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 08, 2022 -

Mercedes-Benz of Plano responded

basheer hasanali, thanks for your praise and mention of working with Jeff in service. We appreciate your feedback and look forward to earning the fifth star on future engagements. See you next time. Thanks again!

Sep 08, 2022 -

basheer hasanali responded

You are welcome

September 07, 2022

Service was very quick and was done ahead of time quoted. The waiting area had good coffe and snakes which made it easier to wait. More

by Dervin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Mercedes-Benz of Plano responded

Dervin, thank you for sharing 5-star praise! We're happy to hear our team provided quick service! We appreciate your endorsement. See you next time. Take care!

September 06, 2022

We were under promised and over delivered with our repair. They got it in before my actual appointment and returned quickly. More

by josh_nassef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery
Sep 06, 2022 -

Mercedes-Benz of Plano responded

josh, thank you for sharing 5-star praise! We're happy to hear our team under promised and over delivered during your service visit! We appreciate your endorsement. See you next time. Take care!

September 05, 2022

I had an amazing experience with my advisor Manny. He answered all my questions and kept me updated on the status of my car along the way. He provide superb service. More

by Brooke1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Sep 05, 2022 -

Brooke1216 responded

Manny was excellent! 5 stars isn’t enough

Sep 06, 2022 -

Mercedes-Benz of Plano responded

Brooke1216, thanks for your 5-star review! We're glad to hear Manny provided superb service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

September 04, 2022

Eli is great to work with, always on top of his game! Not a first service visit with him and all I can say is - Great experience every time, my Mercedes leaves shop in great shape every time! Thank you!! More

by Tony K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Tony, thank you for sharing 5-star praise! We're glad to hear Eli is great to work with! We appreciate your endorsement. See you next time. Take care!

September 04, 2022

The service was good , I didn’t understand why it took so long but I guess you really were that busy More

by Jerome.brister
Recommend Dealer
Yes
Employees Worked With
Alexandro Alvarez
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Jerome, thank you for sharing 5-star praise! We're pleased to hear our team provided good service! We appreciate your endorsement. See you next time. Take care!

September 04, 2022

Professional courteous kind great people I appreciate the service received from the team Thank you…. I would Definitely recommend Mercedes Plano team!🙏🏾 More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Char, thank you for sharing 5-star praise! We're glad to hear our team is professional, courteous and kind! We appreciate your endorsement. See you next time. Thanks again!

September 04, 2022

I have utmost confidence that my car is appropriately taken care of at this dealership. More

by Jaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Jaa, thank you for sharing 5-star praise! We're pleased to hear our team's service inspires confidence! We appreciate your endorsement. See you next time. Thanks again!

September 04, 2022

The dealership is clean everyone is respectful and helpful. always treated with kindness. They also make sure that their customers are satisfied More

by Alora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexandro Alvarez
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Alora, thank you for sharing 5-star praise! We're happy to hear our team is respectful, helpful and kind! We appreciate your endorsement. See you next time. Thanks again!

September 03, 2022

I received excellent service at this dealership, and look forward to our next service experience. I would recommend my service representative, Aly, to everyone! More

by aschwendeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani , Sabrina Ozminkowski
Sep 03, 2022 -

Mercedes-Benz of Plano responded

aschwendeman, thank you for your 5-stars. We're glad to hear Aly and the rest of our team provided excellent service and earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Take care!

Sep 03, 2022 -

aschwendeman responded

Sabrina Ozminkowski is one of the best sales representatives I have worked with at Mercedes. She helped us transition smoothly through the purchase of our lease. She was professional, personable and very quickly followed through with any follow up questions/concerns. I would definitely recommend her to my friends and would gladly work with her again!

Sep 04, 2022 -

Mercedes-Benz of Plano responded

aschwendeman, thank you for your note about Sabrina Ozminkowski! We're happy to hear she is professional, personable and earned your recommendation! We look forward to serving you again in the future. Thanks again!

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