Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,378 Reviews
Call Service Center (972) 599-0909

1,378 Reviews of Mercedes-Benz of Plano - Service Center

Sort by
February 17, 2025

Excellent staff in sales, service and finance. They make customers feel at home and appreciated. More

by adh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Lewis
Report | Print
Feb 17, 2025 -

Mercedes-Benz of Plano responded

adh, thank you for sharing 5-stars! We're glad to hear our team is excellent and made you feel at home and appreciated! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 14, 2025

Very fast process to get service on 2 open recalls in mi car … everything went smoothly More

by edoardobaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liam
Report | Print
Feb 15, 2025 -

Mercedes-Benz of Plano responded

edoardobaez, thank you for sharing 5-stars and noting a fast service visit! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 14, 2025

Andrew Solis is a class act. I come to your service dept because of him. He's more than earned my business and respect. More

by milwill26
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Solis
Report | Print
Feb 14, 2025 -

Mercedes-Benz of Plano responded

milwill26, thank you for sharing 5-stars and noting a successful service visit with Andrew! We appreciate your endorsement and mention that he is the reason you keep coming back. Let us know when we may serve you again. Best wishes!

February 13, 2025

As always( Aly and the rest of the service team provide top-notch service. Makes the experience pleasant, instead of annoying!!! More

by Juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Mercedes-Benz of Plano responded

Juli, thank you for sharing 5-stars and noting a successful service visit with Aly! We appreciate your endorsement. Let us know when we may serve you again. Take care. Best wishes!

February 13, 2025

Our service advisor does an excellent job with communicating the issues and completing service in a timely manner. More

by kevinjblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Feb 13, 2025 -

Mercedes-Benz of Plano responded

kevin, thank you for sharing 5-stars! We're pleased to hear our team is communicative and timely! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

February 13, 2025

Impress that this dealership is really going for the goal- be the BEST! Can’t help not to say Thank You! More

by Mercy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Richard Morones and Service Aly Lalani
Report | Print
Feb 14, 2025 -

Mercedes-Benz of Plano responded

Mercy, thank you for sharing 5-stars and noting a successful service visit with Aly! We appreciate your endorsement. Let us know when we may serve you again. Take care. Best wishes!

February 13, 2025

Jay is awesome! He is very knowledgeable, realistic, and attentive to his customers. If you can choose any service advisor, choose him. More

by douglas.c.brennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Feb 13, 2025 -

Mercedes-Benz of Plano responded

douglas.c.brennan, thank you for sharing 5-stars and noting your experience with Jay! We love hearing he was knowledgeable, realistic and attentive! We look forward to serving you additionally next time. Take care. Best wishes!

February 12, 2025

Luis was very pleasant to deal with. Very courteous and responsive. First class service at this dealership. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - service department
Report | Print
Feb 13, 2025 -

Mercedes-Benz of Plano responded

Wayne, thank you for sharing 4-stars and noting your experience with Luis. We love hearing he was courteous and responsive and we look forward to serving you additionally next time when we may strive for the 5th star. Take care. Thanks again!

February 12, 2025

Had an amazing experience . Luis Ramirez is a so professional and an amazing customer service representative! More

by ordonezpfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez was so professional and so much help
Report | Print
Feb 12, 2025 -

Mercedes-Benz of Plano responded

ordonezpfc, thank you for sharing 5-stars! We're happy to hear Luis Ramirez is professional and provided an amazing experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

February 12, 2025

Luis Ramírez is the best service advisor he's helped me with at least 3 cars already. He's very nice and kind. Always keeps me and my team updated. Even though this time it started off rocking with someone More

by Paola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 12, 2025 -

Mercedes-Benz of Plano responded

Paola, thank you for sharing 5-stars! We're glad to hear Luis Ramirez is kind, helpful and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

1
...
6
7
8
...
138